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#577 (permalink) |
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markr32gtr
is unaware they can edit their status
GTR Register Member
Join Date: Dec 2008
Posts: 119
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This is so priceless and so easy to see happening - customer service, being what it is today!
A lady died this past January, and Commonwealth bank billed her for February and March for their annual service charges on her credit card, and then added late fees and interest on the monthly charge. The balance had been $0.00, now is somewhere around $60.00. A family member placed a call to the Commonwealth Bank: Family Member: 'I am calling to tell you that she died in January.' BANK: 'The account was never closed and the late fees and charges still apply.' Family Member: 'Maybe, you should turn it over to collections.' BANK: 'Since it is two months past due, it already has been.' Family Member: So, what will they do when they find out she is dead?' BANK: 'Either report her account to the frauds division or report her to the credit bureau, maybe both!' Family Member: 'Do you think God will be mad at her?' BANK: 'Excuse me?' Family Member: 'Did you just get what I was telling you . . . The part about her being dead?' BANK: 'Sir, you'll have to speak to my supervisor.' Supervisor gets on the phone: Family Member: 'I'm calling to tell you, she died in January.' BANK: 'The account was never closed and the late fees and charges still apply.' Family Member: 'You mean you want to collect from her estate?' BANK: (Stammer) 'Are you her lawyer?' Family Member: 'No, I'm her great nephew.' (Lawyer info given) BANK: 'Could you fax us a certificate of death?' Family Member: 'Sure.' ( fax number is given ) After they get the fax: BANK: 'Our system just isn't set up for death. I don't know what more I can do to help.' Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care.' BANK: 'Well, the late fees and charges do still apply.' Family Member: 'Would you like her new billing address?' BANK: 'That might help.' Family Member: ' Rookwood Memorial Cemetery , 1249 Centenary Rd, Sydney Plot Number 1049.' BANK: 'Sir, that's a cemetery!' Family Member: 'Well, what the f**k do you do with dead people on your planet?'
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#578 (permalink) |
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Marky_GTSt
is a Fire Engine
Executive GTR Owners Club Member
Join Date: Dec 2005
Location: Chesterfield
Cars owned: Skyline GTSt
Posts: 5,990
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I wouldnt be in the least bit surprised if that was a 100% true story tbh
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I am Jacks complete lack of surprise. |
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#581 (permalink) |
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lady in red
is always busy and sometimes asleep
GTR Register Member
Join Date: Feb 2010
Location: North East
Posts: 159
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Hi Guys n girls,
These Funny posts crack me up but I'm a bit concerned about the direction some of the links take us to. For example I clicked on the link sent via my email alert for a pic last night and was directed instantly to a total Paedo site! I was blatantly appalled by this and hope not to see this again EVERI couldnt give a damn bout plain filthy, stupid, racist, sexist or derogative posts but felt I needed to mention this ![]()
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#583 (permalink) | |
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tonigmr2
is rolling rolling rolling
Moderator
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Quote:
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UK R34GTR V-Spec :) Girls drive GTRs too!! |
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#584 (permalink) | |
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R33_GTS-t
is unaware they can edit their status
Banned
Join Date: Apr 2005
Cars owned: R32 GTR, Evo 7
Posts: 11,496
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Quote:
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#585 (permalink) |
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Mook
is Not posting from this account anymore
Use Mookistar if you need to contact me
Join Date: Mar 2007
Posts: 2,241
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She's subscribed to the thread, and instead of showing a pic in the email the forum sends, it sends a link. That's what she's clicked, although I imagine you just copied/pasted from another site?
Mook
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