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I don't see how this is a surprise at all. I can't imagine any manufacturer behaving differently.
As for the engine, although it doesn't inspire confidence I suppose it's just one of those things. Hopefully it's a material/manufacturing problem rather than a design issue. Happens to other new cars too (remember the E46 M3?), and it makes a change from hearing about the gearbox.
I can't think of any tuner currently in the market who would offer a warranty. The majority of tuning will be done in the US in any case.
Philip
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