Good work from Nissan uk and Oxford NHPC - GT-R Register - Official Nissan Skyline and GTR Owners Club forum

supersonicuk · 18th July 2012, 03:15 PM

As my post stated earlier my car missed the 24 month optimisation as it was at the dealers before I got it. As a result it's third optimisation was carried out as its forth. Basically if the optimisation is not carried out within three months you loose it.

The great news is Nissan uk have authorised a final optimisation free of charge to cover the one that was late.

To add to this the service I received from customer service manager Louise can only be described as exceptional.

Great work Westway Oxford .

Isn't it nice to share a good story about a NHPC!

Wheels · 18th July 2012, 07:13 PM

Quote:

Originally Posted by supersonicuk

To add to this the service I received from customer service manager Louise can only be described as exceptional.

Sounds interesting...tell us more...

I certainly dont get that exceptional kind of service from my NHPC...

it would make going for a service all the more enjoyable.

WingedBeast1968 · 18th July 2012, 09:46 PM

Good service from an NHPC can be had if you catch them on an off day

supersonicuk · 19th July 2012, 11:09 AM

Just to explain a bit more. The customer after sales manager Louise Rudd contacted Nissan directly for me regarding the out of date optimisation. She phoned me within an hour of receiving my email to inform me of her plan of action. She called me again to confirm that she would hear back from Nissan on Monday.

At 9 o'clock monday morning she phoned me to let me know Nissan had agreed to perform the optimisation FOC and then called me later in the day to advise me that the service would be carried out on Wednesday if this was convinient.

I feel this is absolutely top notch service and is considerably better than I'm used to.

Just as a side note they also performed my 36 months service at a very reasonable £799 inclusive.

scampbird · 19th July 2012, 01:50 PM

Just had my 3 year service/MOT with them. Mostly very good service, only black mark was a courtesy car that reeked of cigarettes (why I didn't reject it on the spot is a good question - I blame tiredness).

I got them to chase up a warranty claim with the rear seat on my car, basically the stiching on the seat base had frayed. Fully expected to get a rejection but nope, they replaced it. Amazed.

Good communication from them this time round too, I think they may have taken some previous criticism on board and improved.

Edit: Similar price, service with optimisation and MOT for 849 I think it was.

18th July 2012, 03:15 PM	#1 (permalink)
supersonicuk supersonicuk is unaware they can edit their status GTR Register User Join Date: Nov 2011 Posts: 86	Good work from Nissan uk and Oxford NHPC As my post stated earlier my car missed the 24 month optimisation as it was at the dealers before I got it. As a result it's third optimisation was carried out as its forth. Basically if the optimisation is not carried out within three months you loose it. The great news is Nissan uk have authorised a final optimisation free of charge to cover the one that was late. To add to this the service I received from customer service manager Louise can only be described as exceptional. Great work Westway Oxford . Isn't it nice to share a good story about a NHPC! __________________

18th July 2012, 09:46 PM	#3 (permalink)
WingedBeast1968 WingedBeast1968 is what it is. GTR Register User Join Date: Sep 2009 Location: UK Cars owned: R35 GT-R Black Edition (Nav) Posts: 850	Good service from an NHPC can be had if you catch them on an off day __________________

19th July 2012, 11:09 AM	#4 (permalink)
supersonicuk supersonicuk is unaware they can edit their status GTR Register User Join Date: Nov 2011 Posts: 86	Just to explain a bit more. The customer after sales manager Louise Rudd contacted Nissan directly for me regarding the out of date optimisation. She phoned me within an hour of receiving my email to inform me of her plan of action. She called me again to confirm that she would hear back from Nissan on Monday. At 9 o'clock monday morning she phoned me to let me know Nissan had agreed to perform the optimisation FOC and then called me later in the day to advise me that the service would be carried out on Wednesday if this was convinient. I feel this is absolutely top notch service and is considerably better than I'm used to. Just as a side note they also performed my 36 months service at a very reasonable £799 inclusive. __________________

19th July 2012, 01:50 PM	#5 (permalink)
scampbird scampbird is unaware they can edit their status GTROC Member Join Date: Jan 2011 Cars owned: R35 GTR Posts: 107	Just had my 3 year service/MOT with them. Mostly very good service, only black mark was a courtesy car that reeked of cigarettes (why I didn't reject it on the spot is a good question - I blame tiredness). I got them to chase up a warranty claim with the rear seat on my car, basically the stiching on the seat base had frayed. Fully expected to get a rejection but nope, they replaced it. Amazed. Good communication from them this time round too, I think they may have taken some previous criticism on board and improved. Edit: Similar price, service with optimisation and MOT for 849 I think it was. __________________

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