R35 Rust Bubble On Door Near Mirror - Anti Corrosion Warranty - GT-R Register - Nissan Skyline and GTR Owners Club forum

Want to buy a banner ad? Find out more here.

Go Back   GT-R Register - Nissan Skyline and GTR Owners Club forum > General > Nissan GT-R > Bodywork, Bodykits, Interior and Exterior Trim (GT-R)
Register Garage FAQ Members List Calendar Search Today's Posts Mark Forums Read


Like Tree3Likes

Reply
 
LinkBack Thread Tools Rate Thread Display Modes
Old 26th October 2015, 04:44 PM   #1 (permalink)
jinxy is GTR
GTR.co.uk seasoned Member
 
jinxy's Avatar
 
Join Date: May 2015
Posts: 28
R35 Rust Bubble On Door Near Mirror - Anti Corrosion Warranty

Recently purchased a 2010 R35 GTR and noticed I have the common rust bubble forming near the mirror.

What is the best way to claim against the 12-year anti corrosion warranty and get this rightly fixed by Nissan?

I took the car to my local dealer Westover Nissan today and they were less than helpful, used every excuse in the book to fob me off - said it wasn't a dealer problem, it would come under the 3-year paint warranty (now expired) not 12-year warranty, it wasn't corrosion - etc etc. Only thing they did was give me the Nissan Customer Service number (01923 899334) to get rid of me.

What are the next steps everyone recommends? I haven't called Nissan yet as I want some advice from other owners who have had this same issue and managed to get results.
__________________
jinxy is offline   Reply With Quote
Old 26th October 2015, 08:46 PM   #2 (permalink)
guyblue10 is aware they can edit their status
Executive GTR Owners Club Member
 
guyblue10's Avatar
 
Join Date: May 2008
Posts: 177
Unfortunately the next steps are probably something like this....

...go to another Nissan dealer, find another equally unhelpful person who will take some photos of the car and say that they'll send them off to Nissan.....and then during several follow up calls where you chase for an update you'll be lied to, fobbed off, and several weeks later find out that they didn't actually send them off anyway because their employee that deals with warranty paintwork doesn't think that Nissan would ever uphold the claim...

....then get more disheartened with Nissan, but go to another dealer to be told that it would be covered under the 12 year warranty, but because you haven't got a full Nissan service history with the paint checks stamped up, that Nissan won't uphold the claim. They'll say that they'll sent the photos off to Nissan, but you wait so long for a call that you just bite the bullet, go and get some quotes and pay for it yourself...

...or you could just go to Middlehursts Middlehurst nissan what a joke
jinxy likes this.
__________________
guyblue10 is offline   Reply With Quote
Old 26th October 2015, 08:52 PM   #3 (permalink)
Iggy GT-R is looking forward to a Euro run!
GTROC Member
 
Iggy GT-R's Avatar
 
Join Date: Dec 2012
Location: South Wales
Cars owned: GT-R R35, RB320, Impreza STi Type UK, Impreza WRX, BMW JCW Mini, V70 D5, Ford Probe 2.5 V6, and a few others....
Posts: 888
I've had my passenger side sorted by my dealer.... Drivers side next!!

No issues! Just photos taken by dealer, then advised couple of months later work was authorised.
__________________
MY10 R35 Black Edition DMG - M16 - 602hp/540lbft
Litchfield Stage 1, Version 5.1 EcuTek RaceRom, with Milltek de-res Y pipe, K&N filters
Litchfield warranty
Litchfield bell housing with 2016 NISMO gearbox software update & GR6 gearbox clips & piston caps
Carbon bonnet struts
Optima Yellow Top with CTEK comfort indicator
Ultra white LED interior/exterior light pack
Rear window tints
AP J-Hook front discs, Pagid RS29 pads & Alcon rear discs
Litchfield Goodridge SS braided brake lines
Iggy GT-R is offline   Reply With Quote
 
Old 26th October 2015, 09:12 PM   #4 (permalink)
guyblue10 is aware they can edit their status
Executive GTR Owners Club Member
 
guyblue10's Avatar
 
Join Date: May 2008
Posts: 177
Lucky. How old is the car, and which dealer if you don't mind me asking...?
__________________
guyblue10 is offline   Reply With Quote
Old 26th October 2015, 09:14 PM   #5 (permalink)
Johnny G is the GTROC Punch Bag
GTROC Member
 
Johnny G's Avatar
 
Join Date: Aug 2012
Location: Liverpool
Cars owned: Nissan GT-R, BMW 730d, BMW 535d
Posts: 2,379
Mine is in now getting done at Middlehurst (probably before sale). No questions asked.
DODGY likes this.
__________________
Johnny -
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
-
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

2017 GT-R - Daytona Blue, Recaro Edition. Stock - for now.
Johnny G is offline   Reply With Quote
Old 26th October 2015, 09:18 PM   #6 (permalink)
DODGY is Working harder lol
GTR.co.uk seasoned Member
 
DODGY's Avatar
 
Join Date: Oct 2001
Location: BLACKPOOL
Cars owned: WHITE GTR34 VSPEC.....NOW RUNNING 2860-5's and a white R35 at stage 4.25 :-)
Posts: 1,209
Mine was done at Middlehurst too
__________________
DODGY is offline   Reply With Quote
Old 26th October 2015, 09:33 PM   #7 (permalink)
Iggy GT-R is looking forward to a Euro run!
GTROC Member
 
Iggy GT-R's Avatar
 
Join Date: Dec 2012
Location: South Wales
Cars owned: GT-R R35, RB320, Impreza STi Type UK, Impreza WRX, BMW JCW Mini, V70 D5, Ford Probe 2.5 V6, and a few others....
Posts: 888
Quote:
Originally Posted by guyblue10 View Post
Lucky. How old is the car, and which dealer if you don't mind me asking...?
MY10 & Wessex,Cardiff!
__________________
MY10 R35 Black Edition DMG - M16 - 602hp/540lbft
Litchfield Stage 1, Version 5.1 EcuTek RaceRom, with Milltek de-res Y pipe, K&N filters
Litchfield warranty
Litchfield bell housing with 2016 NISMO gearbox software update & GR6 gearbox clips & piston caps
Carbon bonnet struts
Optima Yellow Top with CTEK comfort indicator
Ultra white LED interior/exterior light pack
Rear window tints
AP J-Hook front discs, Pagid RS29 pads & Alcon rear discs
Litchfield Goodridge SS braided brake lines
Iggy GT-R is offline   Reply With Quote
Old 26th October 2015, 09:34 PM   #8 (permalink)
jinxy is GTR
GTR.co.uk seasoned Member
 
jinxy's Avatar
 
Join Date: May 2015
Posts: 28
Quote:
Originally Posted by guyblue10 View Post
Unfortunately the next steps are probably something like this....

...go to another Nissan dealer, find another equally unhelpful person who will take some photos of the car and say that they'll send them off to Nissan.....and then during several follow up calls where you chase for an update you'll be lied to, fobbed off, and several weeks later find out that they didn't actually send them off anyway because their employee that deals with warranty paintwork doesn't think that Nissan would ever uphold the claim...

....then get more disheartened with Nissan, but go to another dealer to be told that it would be covered under the 12 year warranty, but because you haven't got a full Nissan service history with the paint checks stamped up, that Nissan won't uphold the claim. They'll say that they'll sent the photos off to Nissan, but you wait so long for a call that you just bite the bullet, go and get some quotes and pay for it yourself...
I thought this might be the case.

Yeah, I was waiting for the inevitable "you do not have full Nissan service history" excuse to avoid paying out for corrosion bodywork claim. (Wtf?)

I have spoken to Nissan direct using the number provided, opened a case and followed up with photos via email. Will keep this thread updated with progress. Wish me luck!

Any other experience from other owners who have had success would be great if I hit a brick wall.
__________________
jinxy is offline   Reply With Quote
Old 26th October 2015, 09:41 PM   #9 (permalink)
jinxy is GTR
GTR.co.uk seasoned Member
 
jinxy's Avatar
 
Join Date: May 2015
Posts: 28
Quote:
Originally Posted by Iggy GT-R View Post
I've had my passenger side sorted by my dealer.... Drivers side next!!

No issues! Just photos taken by dealer, then advised couple of months later work was authorised.
My local dealer - (Westover Nissan), didn't want to know. Refused any assistance full stop and kept repeating it was a paint claim so outside of the 3 year guarantee.

Their total lack of assistance and unhelpfulness was enough to stop me ever buying from them, and I was potentially after a Qashqai to add the the fleet.
__________________
jinxy is offline   Reply With Quote
Old 26th October 2015, 09:46 PM   #10 (permalink)
Iggy GT-R is looking forward to a Euro run!
GTROC Member
 
Iggy GT-R's Avatar
 
Join Date: Dec 2012
Location: South Wales
Cars owned: GT-R R35, RB320, Impreza STi Type UK, Impreza WRX, BMW JCW Mini, V70 D5, Ford Probe 2.5 V6, and a few others....
Posts: 888
Quote:
Originally Posted by jinxy View Post
My local dealer - (Westover Nissan), didn't want to know. Refused any assistance full stop and kept repeating it was a paint claim so outside of the 3 year guarantee.

Their total lack of assistance and unhelpfulness was enough to stop me ever buying from them, and I was potentially after a Qashqai to add the the fleet.
Yet another example of p1ss poor Nissan customer service on their known, well documented paint issue!!!
Just fortunate mine will get sorted.
__________________
MY10 R35 Black Edition DMG - M16 - 602hp/540lbft
Litchfield Stage 1, Version 5.1 EcuTek RaceRom, with Milltek de-res Y pipe, K&N filters
Litchfield warranty
Litchfield bell housing with 2016 NISMO gearbox software update & GR6 gearbox clips & piston caps
Carbon bonnet struts
Optima Yellow Top with CTEK comfort indicator
Ultra white LED interior/exterior light pack
Rear window tints
AP J-Hook front discs, Pagid RS29 pads & Alcon rear discs
Litchfield Goodridge SS braided brake lines
Iggy GT-R is offline   Reply With Quote
Old 26th October 2015, 09:54 PM   #11 (permalink)
jinxy is GTR
GTR.co.uk seasoned Member
 
jinxy's Avatar
 
Join Date: May 2015
Posts: 28
Quote:
Originally Posted by Iggy GT-R View Post
Yet another example of p1ss poor Nissan customer service on their known, well documented paint issue!!!
Just fortunate mine will get sorted.
On their £60k+ flagship model developed to try and change their image and attract new customers! All for their dealers and service network to destroy it again.
__________________
jinxy is offline   Reply With Quote
Old 26th October 2015, 11:32 PM   #12 (permalink)
Trev is Team Sheldrake Racing
GTROC Member
 
Trev's Avatar
 
Join Date: Nov 2003
Location: Surrey
Cars owned: R35 GT-R
Posts: 6,313
Is this a common problem on ALL R35's or just the earlier MY's?

I'm sorry, no matter how much I love the GT-R, when the time comes I'm not going to sink £40+ K into a nearly new car that has rust issues so early on.

New A45 AMG looks a tempting alternative at this rate.

Like someone said above, the new Quashqi would probably be bought at a similar time too.
__________________
Team Sheldrake Racing
Trev is offline   Reply With Quote
Old 27th October 2015, 07:35 AM   #13 (permalink)
Henry 145 is depressed without a GTR
GTR.co.uk seasoned Member
 
Henry 145's Avatar
 
Join Date: Jul 2009
Location: Hampshire
Cars owned: M4 CP, R35GTR X 3, B8 RS4, 997 GT2, 997 GT3, 997TT, 996TT, Evo IX FQ-360, E46M3, RR Vogue and RRS TD V8
Posts: 1,876
Quote:
Originally Posted by jinxy View Post
My local dealer - (Westover Nissan), didn't want to know. Refused any assistance full stop and kept repeating it was a paint claim so outside of the 3 year guarantee.

Their total lack of assistance and unhelpfulness was enough to stop me ever buying from them, and I was potentially after a Qashqai to add the the fleet.
Sadly Westover are one of the worst NHPC's from the clown sales man Gerard to the kid Darren who does the servicing...appalling customer service, hence why they sell so few cars and most of the service customers that I know now use people like Litchfield.

Hopefully Nissan UK will resolve
__________________
Henry 145 is offline   Reply With Quote
Old 27th October 2015, 07:40 AM   #14 (permalink)
jinxy is GTR
GTR.co.uk seasoned Member
 
jinxy's Avatar
 
Join Date: May 2015
Posts: 28
Quote:
Originally Posted by Henry 145 View Post
Sadly Westover are one of the worst NHPC's from the clown sales man Gerard to the kid Darren who does the servicing...appalling customer service, hence why they sell so few cars and most of the service customers that I know now use people like Litchfield.

Hopefully Nissan UK will resolve
At least it wasn't just me then, will definitely not be going back! Fingers crossed Nissan UK will help directly, will keep this thread updated in case anyone else is in the same situation.
__________________
jinxy is offline   Reply With Quote
Old 27th October 2015, 01:28 PM   #15 (permalink)
jinxy is GTR
GTR.co.uk seasoned Member
 
jinxy's Avatar
 
Join Date: May 2015
Posts: 28
More positive response from Nissan - received a call back already today, the day after raising the issue with them directly.

More constructive response from a much more helpful Nissan rep - said they are going to speak with Westover Nissan and try and have the car back in to get some more detailed photos and go from there after discussing it with their in house GTR specialist at Nissan.

I would prefer not to go back to Westover Nissan, but when I asked for an alternative dealer the closest HPC was 2 hour drive...
__________________
jinxy is offline   Reply With Quote
Old 27th October 2015, 05:19 PM   #16 (permalink)
Iggy GT-R is looking forward to a Euro run!
GTROC Member
 
Iggy GT-R's Avatar
 
Join Date: Dec 2012
Location: South Wales
Cars owned: GT-R R35, RB320, Impreza STi Type UK, Impreza WRX, BMW JCW Mini, V70 D5, Ford Probe 2.5 V6, and a few others....
Posts: 888
It doesn't have to be a NHPC for a bit of paint?
__________________
MY10 R35 Black Edition DMG - M16 - 602hp/540lbft
Litchfield Stage 1, Version 5.1 EcuTek RaceRom, with Milltek de-res Y pipe, K&N filters
Litchfield warranty
Litchfield bell housing with 2016 NISMO gearbox software update & GR6 gearbox clips & piston caps
Carbon bonnet struts
Optima Yellow Top with CTEK comfort indicator
Ultra white LED interior/exterior light pack
Rear window tints
AP J-Hook front discs, Pagid RS29 pads & Alcon rear discs
Litchfield Goodridge SS braided brake lines
Iggy GT-R is offline   Reply With Quote
Old 27th October 2015, 05:22 PM   #17 (permalink)
jinxy is GTR
GTR.co.uk seasoned Member
 
jinxy's Avatar
 
Join Date: May 2015
Posts: 28
Quote:
Originally Posted by Iggy GT-R View Post
It doesn't have to be a NHPC for a bit of paint?
Apparently it does, confusing I know but he was being helpful so didn't question it. Will have to see what they come back with tomorrow.
__________________
jinxy is offline   Reply With Quote
Old 27th October 2015, 10:16 PM   #18 (permalink)
moddingdog is unaware they can edit their status
Frequent User
 
moddingdog's Avatar
 
Join Date: Mar 2008
Location: Telford
Cars owned: Juke Nismo RS, R35 GTR, YZFR6
Posts: 741
I've had the run around with this today. Only had the car 2 weeks but when I bought the car I discussed it with the previous owner. He said he'd spoke to Nissan and they would sort it out. He gave me the number and contact. I tried local Nissans first as the contact location was in Bishop Stortford, some 4 hours drive. After speaking to her she said to come down with the car and they with measure the paint thickness and take pictures. She has had success everytime with fixing the issue. I'll try Middlehurst tomorrow as it's closer, but if all else fails, It's a 4 hour trip.
__________________
moddingdog is offline   Reply With Quote
Old 27th October 2015, 10:43 PM   #19 (permalink)
RussVVTi6Speed is Living the GTR dream
GTR.co.uk seasoned Member
 
Join Date: May 2012
Posts: 68
I had mine done at Middlehurst, no questions asked, a year ago on an MY09.
Hope you get it sorted soon
__________________
RussVVTi6Speed is offline   Reply With Quote
Old 28th October 2015, 04:08 AM   #20 (permalink)
WingedBeast1968 is back from Chicago
GTR.co.uk seasoned Member
 
WingedBeast1968's Avatar
 
Join Date: Sep 2009
Location: UK
Posts: 1,824
Nissan suck. The end.
__________________
R35 GT-R Black Edition
Oo oO
WingedBeast1968 is offline   Reply With Quote
Reply

Bookmarks

Tags
corrosion, rust, warranty

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT. The time now is 01:50 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
http://www.Tyreforums.com

tyreforums

 

Garage Plus vBulletin Plugins by Drive Thru Online, Inc.