[tiggs]

Rich,

Looking to what you have said the bridgestone is willing to credit the dealer's wholesaler if they are based in the uk! in which I believe is the correct way about it.

You don't go direct to the manufacturer as you did not buy direct! the dealer has made their money and so has the wholesaler has made their's too.

The manufacturer will credit the wholesaler then they will credit the dealer then the dealer will credit you.

If the manufacturer credits the w/saler 100% of their cost per tyre and then they should credit the dealer 100% of the cost to them per tyre and so on..... the manufacturer can not give you 100% back becasuse that will be more than what they sold them for.

So you you should not be out of pocket in the long run!

You have said,

Do you think that the Garage that supplied me the tyres is at fault under 'duty of care'?

OR

Bridgestone for not informing the garage of this fault, nor supplying or having the information available to the customer? (not even a message to contact bridgestone technical on thier unavailable website)?

The dealer is your first point of contact as they sold you the product.

By what has been said in this post about your problem it's not a tyre fault it's a fitment problem and if bridgestone is offering to have the tyre's back and credit the w/saler-dealer(if not grey imports) you have had a good deal offered by them.

Also,

1, Did you ask the dealer for 255/40/17 bridgestone.

If so they have only supplied what you have asked for.

2, Is it the same dealer you bought the tyre's from fitted them?

If so they should have pointed out when fitting them that they are stretched on the rim's, If it's not the same dealer you bought them from they should of pointed it out too.

And for bridgestone not having a contact them on their website??
Even so the dealer would have the information or could contact bridgestone on you behalf and get the correct info. Like I said I called into Kwikfit near me and they had a data book they gave me and some good advise.

Also about the tyre's poss being grey imports it's down to the dealer and wholesaler to sort out. You can not expect the Uk sale's of the manufacturer to credit something they did not sell.

As for asking them to change over the product for a bigger size I guest for FOC! I would of thought they would say no.

As for them declining recommending a different tyre!

Why is that?

1, Is it because they can only recommend a standard tyre size for your vehicle.

2, Is your vehicle been modified? Wheels..Yes, suspenion ?, engine ? etc. and that probabley why they have declined because of the vehicle being modified.

Looking to the end of the problem bridgestone uk have offered to take the tyre's back(if sold by them to a uk w/saler-dealer) and give a credit to the w/saler to pass on to the dealer and then to you I assume under a act of goodwill.

Why don't you have a word with the dealer and find out if they are grey imports if not they are not grey imports this will be sorted out in the long run.

If they are grey imports ask the dealer if he has an account with an uk w/saler to put the credit through.(what bridgestone don't know wont hurt!)

Hope this helps

All the best
Tiggs