Nengun - GT-R Register - Official Nissan Skyline and GTR Owners Club forum

Spearmint · 22nd September 2007, 12:39 PM

At the beginning of the year I purchased several Defi gauges from this company with the Defi Link Controller II.

Upon fitting these gauges (I'm a sparky so I know what I am doing) and undertaking subsequent testing they would not work. All the earths, 12v switched and 12v permanents where there just nothing firing up.

I came to the conclusion that it was the controller at fault so I contacted Nengun about sending the unit back for a replacement item which I did to a person called 'Todd'.

This Todd person informed me that once it was ascertained the unit was faulty I would receive a replacement unit, happy with that.

My impatience got the better of me though so I purchased another controller from a UK supplier and low n' behold it worked! So this confirmed my original diagnosis.

It's been over 3 months now and still no contact from this Todd person or Nengun about the controller and despite several e-mails from myself.

It really pisses me off as I've sent a lot of money Nenguns way these last couple of years so how they can just go and treat their customers like this is unreal.

kismetcapitan · 22nd September 2007, 12:48 PM

I used to buy loads from nengun, but they just take too long to get stuff. I'll only order stuff from them if I don't need it straightaway (like backup duplicate parts of working parts I already have). RHD Japan is my go-to source at the moment - plus, they're American like me

Spearmint · 22nd September 2007, 01:02 PM

Ordered a shed load of stuff from RHDJapan only last month, it only took about 2 weeks to arrive from payment which is alright in my book.

Nengun are quite happy to take your money for stuff that they don't have in stock hence the huge waiting times.

I'll not be using them again.

matty32 · 22nd September 2007, 01:16 PM

always takes along time from nengun...sure prices are competitive, but depends if you want to wait for a long time.

tarmac terror · 22nd September 2007, 01:28 PM

Yeah, I agree prices are very competitive but I must say a lot of the others are starting to bite at Nengun's heels pricewise. RHDJapan as said above are very good as are OOparts( from my own experience). Also must give Drag and Drift a

. ALL deliver faster then Nengun.

I think it pays to shop around. Even a few ££ saved here and there makes a lot of difference especially if you're ordering a lot of bits and pieces. Also check shipping costs as there are differences between suppliers for the same parts.

TT

Simonh · 22nd September 2007, 02:45 PM

when my poncams arrived from nengun the were broken - snapped clean in two. Took about six weeks to get a new set to me, but a new set I got.

can't remember who it was I dealt with though - I'll did out the email addy I used.

Simon

Spearmint · 22nd September 2007, 03:16 PM

Cheers Simon.

Simonh · 23rd September 2007, 10:47 AM

I was speaking to Alex on nengun@yahoo.com

Simon

whoflungdung · 23rd September 2007, 11:32 AM

RHD Japan and Greenline are always an alternative
But never had any probs with Nengun, although they can be slow

Spearmint · 23rd September 2007, 11:50 AM

Nice one Simon, I'll try that.

Simonh · 23rd September 2007, 02:42 PM

no prob - hope you get a decent result.

Hi5 · 23rd September 2007, 03:00 PM

Quote:

Originally Posted by Simonh

can't remember who it was I dealt with though - I'll did out the email addy I used.

Simon

I'm pretty sure Nengun is run out of "Todds" bedroom in his spare time.

My dealings with him have been far from perfect, he is very slow, reactive rather than pro-active (he wont tell you there is going to be a delay, unless you email him).

nengun · 25th September 2007, 05:58 AM

We received Richard`s Defi link controller back with no packing etc just the unit. We asked for the warranty card which Richard has not sent us or has made any attempt so we can make a warranty claim with Defi.

I personally took the control unit to a vehicle I had in storage which has a Defi set up. To remove my controller so I could add Richard`s unit to my vehicle to test to see if it was faulty. I had to personally break my control unit of from the steering column. It now just hangs down from the wires.

Testing Richard`s unit it does not work on my vehicle. I thought without a warranty I should be able to make a claim to Defi. After sending the unit back I was informed that the Richard`s control unit had been possibly opened and one of the orange levers on the side of the control unit had been pressed down. Comparing these leavers to my unit I also found Richard`s unit had been tampered with and not on our behalf.

From what I have be informed from Defi, If I were you I wouldn`t be saying this
"(I'm a sparky so I know what I am doing)"

Without a warranty I cannot get you a new unit and because of your handy installing techniques the warranty would be void anyway.

I have just contacted you via e mail on how to have the unit sent back

Regards
Todd

Quote:

Originally Posted by Spearmint

At the beginning of the year I purchased several Defi gauges from this company with the Defi Link Controller II.

Upon fitting these gauges (I'm a sparky so I know what I am doing) and undertaking subsequent testing they would not work. All the earths, 12v switched and 12v permanents where there just nothing firing up.

I came to the conclusion that it was the controller at fault so I contacted Nengun about sending the unit back for a replacement item which I did to a person called 'Todd'.

This Todd person informed me that once it was ascertained the unit was faulty I would receive a replacement unit, happy with that.

My impatience got the better of me though so I purchased another controller from a UK supplier and low n' behold it worked! So this confirmed my original diagnosis.

It's been over 3 months now and still no contact from this Todd person or Nengun about the controller and despite several e-mails from myself.

It really pisses me off as I've sent a lot of money Nenguns way these last couple of years so how they can just go and treat their customers like this is unreal.

shaheenk · 25th September 2007, 02:25 PM

I am also waiting for a Tomei oil pump , but they said EMS does not ship to SA.
how when they shipped my previous order not even 5 months ago. Well I sent Todd another mail today , waiting for reply.

Adey · 25th September 2007, 02:51 PM

Shame there is no one that can be bothered to setup shop that gives nengun prices but with good after sales and fast delivery.

Most UK based companies, either here or in Japan are adding huge markups, more often than not its cheaper to buy from the company direct or from USA.

RHD Japan seem to have good prices and their delivery is also very good!

22nd September 2007, 12:39 PM	#1 (permalink)
Spearmint Spearmint is unaware they can edit their status GTR Register Member Join Date: Aug 2005 Location: Northamptonshire Cars owned: 500+ R33 GTS-T Posts: 816	Nengun At the beginning of the year I purchased several Defi gauges from this company with the Defi Link Controller II. Upon fitting these gauges (I'm a sparky so I know what I am doing) and undertaking subsequent testing they would not work. All the earths, 12v switched and 12v permanents where there just nothing firing up. I came to the conclusion that it was the controller at fault so I contacted Nengun about sending the unit back for a replacement item which I did to a person called 'Todd'. This Todd person informed me that once it was ascertained the unit was faulty I would receive a replacement unit, happy with that. My impatience got the better of me though so I purchased another controller from a UK supplier and low n' behold it worked! So this confirmed my original diagnosis. It's been over 3 months now and still no contact from this Todd person or Nengun about the controller and despite several e-mails from myself. It really pisses me off as I've sent a lot of money Nenguns way these last couple of years so how they can just go and treat their customers like this is unreal. __________________

22nd September 2007, 12:48 PM	#2 (permalink)
kismetcapitan kismetcapitan is like trees in November... GTROC Member Join Date: Nov 2005 Location: Nashville TN Cars owned: BNR32 (RIP), Audi RS6, 2012 BMW S1000RR, 2000 Ducati ST4 Posts: 8,769	I used to buy loads from nengun, but they just take too long to get stuff. I'll only order stuff from them if I don't need it straightaway (like backup duplicate parts of working parts I already have). RHD Japan is my go-to source at the moment - plus, they're American like me __________________

22nd September 2007, 01:02 PM	#3 (permalink)
Spearmint Spearmint is unaware they can edit their status GTR Register Member Join Date: Aug 2005 Location: Northamptonshire Cars owned: 500+ R33 GTS-T Posts: 816	Ordered a shed load of stuff from RHDJapan only last month, it only took about 2 weeks to arrive from payment which is alright in my book. Nengun are quite happy to take your money for stuff that they don't have in stock hence the huge waiting times. I'll not be using them again. __________________

22nd September 2007, 01:16 PM	#4 (permalink)
matty32 matty32 is Hipo34 sold to new owner :-( GTR Register Trader Join Date: Dec 2005 Posts: 16,049	always takes along time from nengun...sure prices are competitive, but depends if you want to wait for a long time. __________________ New Products from Top Secret arriving R32/33/34/35 VISIT OUR WEBSITES!!!! To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. Japan Office Tel - Calls charged at UK National Rate): 0207-193-3979. Mobile ( Japan ): +81- (0) 90-4133-3825 Fax ( Japan ): +81-(0) 47-307-4678

22nd September 2007, 01:28 PM	#5 (permalink)
tarmac terror tarmac terror is feeling the Syvecs love..... New Users Join Date: Jul 2003 Location: Hampshire, but Scottish through and through! Cars owned: Genuine R32 GTR; Genuine X5 4.8iS; Replica Renault Megane 1.6 Posts: 5,268	Yeah, I agree prices are very competitive but I must say a lot of the others are starting to bite at Nengun's heels pricewise. RHDJapan as said above are very good as are OOparts( from my own experience). Also must give Drag and Drift a . ALL deliver faster then Nengun. I think it pays to shop around. Even a few ££ saved here and there makes a lot of difference especially if you're ordering a lot of bits and pieces. Also check shipping costs as there are differences between suppliers for the same parts. TT __________________

22nd September 2007, 02:45 PM	#6 (permalink)
Simonh Simonh is back in a GTSt GTR Register User Join Date: May 2002 Location: Nottingham Cars owned: R33 GTR-S Posts: 3,927	when my poncams arrived from nengun the were broken - snapped clean in two. Took about six weeks to get a new set to me, but a new set I got. can't remember who it was I dealt with though - I'll did out the email addy I used. Simon __________________

22nd September 2007, 03:16 PM	#7 (permalink)
Spearmint Spearmint is unaware they can edit their status GTR Register Member Join Date: Aug 2005 Location: Northamptonshire Cars owned: 500+ R33 GTS-T Posts: 816	Cheers Simon. __________________

23rd September 2007, 10:47 AM	#8 (permalink)
Simonh Simonh is back in a GTSt GTR Register User Join Date: May 2002 Location: Nottingham Cars owned: R33 GTR-S Posts: 3,927	I was speaking to Alex on nengun@yahoo.com Simon __________________

23rd September 2007, 11:32 AM	#9 (permalink)
whoflungdung whoflungdung is due to sell the R32 GTR Register Member Join Date: May 2005 Location: NW England Cars owned: Nissan Skyline GTR Posts: 2,007	RHD Japan and Greenline are always an alternative But never had any probs with Nengun, although they can be slow __________________

23rd September 2007, 11:50 AM	#10 (permalink)
Spearmint Spearmint is unaware they can edit their status GTR Register Member Join Date: Aug 2005 Location: Northamptonshire Cars owned: 500+ R33 GTS-T Posts: 816	Nice one Simon, I'll try that. __________________

23rd September 2007, 02:42 PM	#11 (permalink)
Simonh Simonh is back in a GTSt GTR Register User Join Date: May 2002 Location: Nottingham Cars owned: R33 GTR-S Posts: 3,927	no prob - hope you get a decent result. __________________

25th September 2007, 02:25 PM	#14 (permalink)
shaheenk shaheenk is unaware they can edit their status GTR Register Member Join Date: Sep 2004 Posts: 30	I am also waiting for a Tomei oil pump , but they said EMS does not ship to SA. how when they shipped my previous order not even 5 months ago. Well I sent Todd another mail today , waiting for reply. __________________

25th September 2007, 02:51 PM	#15 (permalink)
Adey Adey is unaware they can edit their status Banned Join Date: May 2007 Posts: 525	Shame there is no one that can be bothered to setup shop that gives nengun prices but with good after sales and fast delivery. Most UK based companies, either here or in Japan are adding huge markups, more often than not its cheaper to buy from the company direct or from USA. RHD Japan seem to have good prices and their delivery is also very good! __________________

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