Latest response from James:
Thank you for your response, as I said on Friday, comments are always appreciated. I will discuss your observations as customer with the After Sales team who are responsible for warranties.
Fortunately I have known the directors of WLMG since the business was established in the mid nineties and can discuss a wide range of issues in a positive manner.
Thanks James - I look forward to your feedback following your
discussion with the After Sales team.
So in short abdicating responsibility for the issue of late arrangement of the warranty and the pricing to the After Sales team. I'll followup next week - I think we deserve an answer to this so will escalate to the MD if we get no-where with this route.