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Old 25th April 2012, 12:12 PM   #122 (permalink)
smifffy
smifffy is GTR happy
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Join Date: Oct 2011
Posts: 145
Latest response from James:

Hi andy

Thank you for your response, as I said on Friday, comments are always appreciated. I will discuss your observations as customer with the After Sales team who are responsible for warranties.

Fortunately I have known the directors of WLMG since the business was established in the mid nineties and can discuss a wide range of issues in a positive manner.

My reply:

Thanks James - I look forward to your feedback following your
discussion with the After Sales team.

--

So in short abdicating responsibility for the issue of late arrangement of the warranty and the pricing to the After Sales team. I'll followup next week - I think we deserve an answer to this so will escalate to the MD if we get no-where with this route.
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