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Old 20th April 2012, 12:19 PM   #101 (permalink)
S14
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Top work smiffy..yearly/10k servicing sounds promising..glad i chose litchfields..definite peace of mind and a no brainer form me when my warranty expires late in the year
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Old 20th April 2012, 12:23 PM   #102 (permalink)
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Nothing received from Nissan yesterday as promised. Have chased James today.
Make sure you copy James Wright and Paul Willcox into each email you send to Deacon...seems to have more of an effect with him!
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Old 20th April 2012, 12:36 PM   #103 (permalink)
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The litchfield likely future warranty was the main decider for me in going for their Stage 4 over the SVM 650r route, glad i choose that way !
Didn't even think about it at the time, but I'm very glad I went that route now too.
I may even keep it!
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Old 20th April 2012, 05:23 PM   #104 (permalink)
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Response received from James Deacon, NMGB.

-- Snip --

Thank you for enquiry and comments concerning our GT-R model Extended Warranty.



Price Point



I have discussed this with my colleagues in After Sales and it reflects the costs and potential complexity of repairs to the GT-R Model. The oldest vehicles imported by NMGB have only just exited the manufactures warranty period and we therefore have relatively limited information concerning the potential claim structure that we may face with this model. Being insurance backed, a forecast has been taken, however our own experience suggests that if unmodified from the standard specification, the GT-R is a robust vehicle.



Terms and Conditions



The Terms and Conditions with the GT-R Extended Warranty are as contained in our Care Warranty brochure, of which I attach a PDF copy for your reference. If you would like a hard copy, please provide your address and one can be mailed to you.



Timescale



Next week the Directors of WLMG attending a meeting at our Head Office and I will raise the issue of the service received at Slough with them directly. I will also pass your comments concerning the timescale of the warranty launch to the High Performance Team.



Pricing



Prices for the Nissan GT-R extended Warranty are



1 year total mileage 60,000 £2658.00

2 year total mileage 100,000 £6558.00



I am advised that some alternative Warranty Providers may have claim value and frequency limits and all our terms and conditions are contained in the attached version.



Finally, thank you for bringing this topic to our attention, as customer comments are always valued whatever their content.

-- Snip --

I'm considering my response...

Initial reaction;
- Ignored the last minute pricing issue
- Early NMGB cars may only just be exiting warranty period, however that means that have 3 years of warranty claims data
- If the GT-R is as robust as he feels then why the crazy pricing?
- The service from Slough has been fine - They're been working in the dark as much as anyone else
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Old 20th April 2012, 05:26 PM   #105 (permalink)
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Note: The extended warranty document he refers to is here:

http://dl.dropbox.com/u/14055475/Ext...nformation.pdf

(It's different to the one from the HPC)
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Old 20th April 2012, 05:29 PM   #106 (permalink)
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Even modified it is pretty robust. The fault lies with the bellhousing being the weak point no matter if the car is modified or not, did you bring that to his attention?
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Old 20th April 2012, 07:24 PM   #107 (permalink)
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And standard cars have been denied warranty claims when engines have gone bang so he is incorrect nd he knows that car I am referring to
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Old 21st April 2012, 08:57 AM   #108 (permalink)
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Summarised

Quote:
Originally Posted by smifffy View Post
Response received from James Deacon, NMGB.

We think our cars will break and when they do they are very expensive to fix!
Summarised.......
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Old 21st April 2012, 09:45 AM   #109 (permalink)
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If my car was coming up 3 years old now that response would make me do two things.

1. Not buy a warranty from them. Maybe look at an aftermarket one. Save £££.
2. Not visit a Nissan garage anymore, trusted independents only. Save £££.

It's almost like they want owners of three year old cars to cough up a hell of a lot of money or go away.
Disappointing IMO.
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Old 21st April 2012, 09:48 AM   #110 (permalink)
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If my car was coming up 3 years old now that response would make me do two things.

1. Not buy a warranty from them. Maybe look at an aftermarket one. Save £££.
2. Not visit a Nissan garage anymore, trusted independents only. Save £££.

It's almost like they want owners of three year old cars to cough up a hell of a lot of money or go away.
Disappointing IMO.
Or buy a new one
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Old 21st April 2012, 10:34 AM   #111 (permalink)
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Or buy a new one
Even when they bid you £30k on an '09 against £72k for a '12?
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Old 21st April 2012, 11:48 AM   #112 (permalink)
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wont set foot in a nissan dealership again until my pcp ends and will sell my car for more with a litchfield warranty or hand back great car crap dealerships sorry its as if there warranty prices are justifying there inflated forecourt prices etc etc
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Old 21st April 2012, 11:51 AM   #113 (permalink)
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Even when they bid you £30k on an '09 against £72k for a '12?
Agreed but a few people are doing this
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Old 21st April 2012, 12:26 PM   #114 (permalink)
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Agreed but a few people are doing this
Not me Nissan
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Old 21st April 2012, 01:53 PM   #115 (permalink)
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Even when they bid you £30k on an '09 against £72k for a '12?
Probably cheaper to get shafted on the Nissan warranty.

As much as I'd love to have a new one, the cost difference currently is around £30k to trade up from my MY10 to a MY12.
To me that's another house deposit, increased my income, not upgrading a car by two years.

No doubt it is a performance bargain, but £75k is not car money to me. Particularly not for one that does low miles and is made buy a company that squeezes it's customers for every penny it can once you've bought it.

This has been my first Nissan and while it's a great car, I really don't think I could give them all that money knowing the service I'll get afterwards.
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Old 21st April 2012, 02:03 PM   #116 (permalink)
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I really don't think I could give them all that money knowing the service I'll get afterwards.
+1 for an R35

An R36 though....i could be tempted
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Old 24th April 2012, 08:41 AM   #117 (permalink)
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Hi Guys, I don't know how much further I'll get with this. This is also my first Nissan and I'm very disappointed by NMGB, even if the product itself is fan-bloody-tastic.

My latest response to James below.

--

Hi James,

Many thanks for taking the time to reply and supplying the warranty information. Unfortunately I dissatisfied with the response.

Your response missed the crux of my complaint, namely the timeliness of Nissan's publishing of the warranty terms and conditions. Although warranties are not a FSA regulated product, I would have expected Nissan to adhere to much higher standards of informing your customers of their choices and having clearly stated policy facts long before this. I can imagine there are customer cars whose original warranties expired before these were issued. Why did this take so long?

Re: Price Point. Your argument seems to be counter intuitive. You state the car is robust therefore prices should be commensurate with a vehicle that doesn't go wrong, however your forecast doesn't substantiate this and GT-R owners are facing the most punitive warranty rates that I'm aware of. I have been informed of least two independent warranty schemes with seemingly identical terms and conditions around the £1k price mark. How is it possible that Nissan's own warranty is 2.5 times the price?

I think you may have misunderstood my point regarding WLMG. Their service has been excellent, however they seemed to be struggling with a lack of clear direction and information from NMGB. I feel it would be unfair to take the WLMG directors to task on a point they had little control over.

I look forward to your response.
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Old 24th April 2012, 09:12 AM   #118 (permalink)
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Thanks for the effort you've put in, much appreciated. I may well write my own letter of complaint, just so you're not a lone voice. Having said that I'm currently debating selling up.
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Old 24th April 2012, 12:14 PM   #119 (permalink)
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I'd just like to say well done to smifffy for doing the leg work on an issue that is applicable to many GT-R owners who will exit the standard warranty period this year. I'll keep a very close eye on this thread.
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Old 24th April 2012, 12:26 PM   #120 (permalink)
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+1 I think most on here appreciate the effort he has put in to get this far, thanks SC.
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