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Old 16th August 2013, 07:37 PM   #13 (permalink)
Anders_R35
Anders_R35 is Shells best customer
GTROC Member
 
Join Date: Jul 2011
Location: Surrey
Posts: 2,696
I had to call back for a third time today as I'd still not had a call back in 48 hours. I said they had just lost my business due to basic customer service, the lady on reception asked if the service manager could call, so which I agreed to.

Service manager lady called and apologised, blamed phone system. Their email system must also be screwed as the lady I spoke with yesterday said she was going to email the service team stating that I'd already called back twice and was still waiting for a call back.

Bottom line is they are fully booked until Indie leaves, they offered me a service at their other branch which I declined (despite having paid £500 service pack). I told her I'd be going independent from now on. I think WLMG will have a small shock in the coming weeks with massive loss of GTR custom.

Anders
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