Wessex Nissan - Bristol...what a pile of poop - GT-R Register - Nissan Skyline and GT-R Drivers Club forum

Want to buy a banner ad? Find out more here.

Go Back   GT-R Register - Nissan Skyline and GT-R Drivers Club forum > General > Nissan GT-R > NHPC's
Register Garage FAQ Members List Calendar Search Today's Posts Mark Forums Read Insurance

LinkBack Thread Tools Display Modes
Old 3rd September 2013, 02:33 PM   #1 (permalink)
Karls is Thinking about moving to Wales!
Karls's Avatar
Join Date: Jul 2010
Location: Gloucestershire
Posts: 1,715
Wessex Nissan - Bristol...what a pile of poop

I called their parts dept yesterday, inquiring about a touch-up paint stick for my car.

'I'm sure we do one, can I take your registration?...and can I take your name and a contact number and I will call you back'...

Still waiting for that call which I know will never come.

On a separate occassion, I called them about my front headlight condensation.

'We'll have to get our technician to have a look at it so we need to book you in for an appointment'.

So I made the 45min journey, was served plenty of BS and promised I would be advised of what Nissan decide...

4 months later and I'm still waiting to hear.

What a pile of shite. How can a company like this continue to operate when they have customer service like this?!!

Thank christ for independants.
Karls is offline   Reply With Quote
Old 27th December 2018, 12:10 PM   #2 (permalink)
mad_shaun is unaware they can edit their status
GTR.co.uk seasoned Member
Join Date: Apr 2006
Location: Frome
Cars owned: Skyline GTS-T
Posts: 93
Bristol Cribs

My experience of Cribs Nissan is also poor. I had an issue where my car had gone into limp home mode due to software problem in the gearbox. I normally got to Litchfields but I was worried about getting the car to them as the car would not get to 50Mph.
I made an appointment telling them of the issue and that It had been upgraded - I was told yes - not to worry as most GTRs end up being modified- and got up early to drive the two hours there at a slow speed..
I was the first customer in - and I was greeting OK - told to help myself to tea or coffee.
I met the service manager who talked me through what the issues could be. Then I met the technician who took my car for a drive - then came in to confirm that the car was in limp home mode.
I waited for an hour - when the technician came back out with a stack of A4 printed paper of which half way through showed an error - "difference in engine out put to gearbox input"
The diagnosis cost £45.00 plus vat but they were reluctant to clear the error as the software was bot stock - it was modified. They would not clear the error saying that if they did and it caused a further fault or malfunction within the gear box then they would be liable. During the hour that I waited - I had a nosy round the new 2018 GTR. So then I had the salesman come over and ask if I was interested - and I started to get the hard sell which I dont like.
I rang Litchfields - and explained the situation that I was in - they said bring it in we will have a look, even though they were busy. I drove up the A38 and within ten minutes of being at Litchfields I had the car fixed. Wessex were a waste of time.
mad_shaun is offline   Reply With Quote


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

All times are GMT. The time now is 01:01 PM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.1
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.



Garage Plus vBulletin Plugins by Drive Thru Online, Inc.