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Old 15th September 2014, 04:03 PM   #1 (permalink)
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Another audio unit bites the dust !!

Audio working fine yesterday, got in car today, started her up. MFD started up as usual, but would not go to any audio whatsoever, cd still comes in and out, the button still makes the bleep noise but never comes up, no audio nothing

Rang up Nissan to find out that the nav cars are only extended to 3 years warranty whereas Non-nav cars have 5 years warranty, pathetic since nav is not connected to the audio Only in the UK huh? since the American market and the Aussie market both have 5 year extended warranty on all MFD units.

Think I might be moving the the R8 after all, if this is the kind of thing Nissan think is acceptable.
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Old 15th September 2014, 05:26 PM   #2 (permalink)
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Gutted to hear that Dean.

Out of curiosity, was it particularly warm in your car (cabin) recently? I noticed with a few other MFD failures that the car had been in hot weather and the cabin I guess would have been sweltering. Hasn't been that hot recently which kinda blows the theory.
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Old 15th September 2014, 05:32 PM   #3 (permalink)
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Not that I noticed anything out the norm Mart.

One thing I do remember doing the day before it broke, was I put the FM Radio on, since I owned it I never put FM radio on ever, and I listened to radio for a good hour or so, then it's broke, related, maybe? probably just coincidence.

Since I owned the car its only been serviced at Middlehurst and Westover, both Nissan dealerships, my last hope is a good will gesture which seems extremely unlikely.
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Old 15th September 2014, 05:40 PM   #4 (permalink)
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Worth following up, particularly from Middlehurst. I have had a few dealings and they have been helpful where possible.

As for the radio breaking it, not sure. What station? I listend to RockFM for a moment the other day and it was so bad that could have done it.

If you don't get anywhere, I wonder if it would be worth trying to update / rewrite the sat nav using the disks that are doing the rounds at the moment. I don't understand how or if the systems are linked in but if you have no other options then it might be worth a go, if you can get access to those parts of the system. Alternativly you might want to try the old fashioned system reset of taking one of the battery terminals off, leaving for a minute and putting it back on and seeing if that does anything?

I am not aware of anyone having pinpointed what it is that is causing the failure yet. Be it hardware or software.

Either way though, not a great place to be.
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Old 15th September 2014, 05:48 PM   #5 (permalink)
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Not that I noticed anything out the norm Mart.

One thing I do remember doing the day before it broke, was I put the FM Radio on, since I owned it I never put FM radio on ever, and I listened to radio for a good hour or so, then it's broke, related, maybe? probably just coincidence.

Since I owned the car its only been serviced at Middlehurst and Westover, both Nissan dealerships, my last hope is a good will gesture which seems extremely unlikely.
I though your car had Middlehurst warranty?
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Old 16th September 2014, 02:29 PM   #6 (permalink)
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Update - I put in a claim for goodwill yesterday, Nissan head office phoned me today and told me that I have shown loyalty towards Nissan by keeping within the Nissan network for servicing and work done to the car with Middlehurst and Westover even took into account that I also owned a Nissan (350z) car also before purchasing a GTR, only thing against me is that I bought the actual car outside the Nissan network, which may reduce the contribution a little. I will wait with fingers crossed!
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Old 16th September 2014, 02:53 PM   #7 (permalink)
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Fingers crossed buddy
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Old 16th September 2014, 03:15 PM   #8 (permalink)
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Hey dean do you have nissan customer services phone number?
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Old 16th September 2014, 03:23 PM   #9 (permalink)
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Hey dean do you have nissan customer services phone number?
I just used this Customer Services number at this link

CONTACT - Nissan

Then they take all your details of the car etc and pass it on to someone higher up, which is who called me today.
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Old 16th September 2014, 05:23 PM   #10 (permalink)
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Cheers dean....
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Old 16th September 2014, 05:55 PM   #11 (permalink)
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Hi Dean. Sorry to here this but as stated above didn't you take out a warranty thru middlehurst?

I would give Andy a call anyway as very helpful to me in the past.

Rich.
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Old 16th September 2014, 06:21 PM   #12 (permalink)
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No I didnt take a warranty out, there was already a Middlehurst warranty with the car when I bought it, and Middlehurst have been brilliant with me after being let down numerous times by Litchfield as Litchfield is closer.

But that MH warranty ran out in April, and also not sure it covers audio.
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Old 16th September 2014, 08:42 PM   #13 (permalink)
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Just as I'm interested to know, in what way have Litchfield let you down. Many people use them so would be interesting to here peoples accounts.
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Old 16th September 2014, 08:56 PM   #14 (permalink)
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Lack of returning phone calls, no answers to any emails whatsoever I called over 10 times also, told too busy to talk which is fine and i'll get a ring back, which never happened. They got such good praise I keep trying on a weekly basis with them, but may give up soon. Lucky however as I stayed within Nissan and may get some contribution towards a repair/replacement.
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Old 16th September 2014, 09:31 PM   #15 (permalink)
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Strange the experiences some people have I've certainly never been told we're to busy to talk I would assume one just wouldn't answer the phone at all if to busy.

As for e-mails I know they receive over 140 a day so if each takes 5 minutes to respond to thats nearly 12 hours I can see the issues in responses there but in honestly I've only ever rang them so no idea on the e-mail front personally as I'm old fashioned and prefer talking rather than writing as get straight answer and know my message is received.
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Old 16th September 2014, 09:33 PM   #16 (permalink)
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I been wanting the Litchfield bell housing since April-May, and still from then till now phoning weekly, have not been able to get far enough to book the car in. I am starting to think they do not like me personally, whether it be my early times on the forum, or whether someone on here told them not to deal with me for some unknown reason
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Old 16th September 2014, 09:40 PM   #17 (permalink)
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Lack of returning phone calls, no answers to any emails whatsoever I called over 10 times also, told too busy to talk which is fine and i'll get a ring back, which never happened. They got such good praise I keep trying on a weekly basis with them, but may give up soon. Lucky however as I stayed within Nissan and may get some contribution towards a repair/replacement.
That's mad. I was there on the 4th September, and spent around 3 hours there. The phones were mental, but everyone took the time to speak politely.

Maybe try ringing at 9am, first thing?
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Old 16th September 2014, 10:18 PM   #18 (permalink)
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Litchfield's have always been good for me even when nhpc Bromley wiped all my Litchfield maps off while doing the audio unit change (watch out for that!).
They sent me maps and talked me through installing them.

Maybe they don't like you...
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Old 16th September 2014, 10:19 PM   #19 (permalink)
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Litchfield's have always been good for me even when nhpc Bromley wiped all my Litchfield maps off while doing the audio unit change (watch out for that!).
They sent me maps and talked me through installing them.

Maybe they don't like you...
Yes seems to be they just don't like me. A case of "deal with it" for me then, does anyone else like SVM do a revised bellhousing?
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Old 16th September 2014, 10:25 PM   #20 (permalink)
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Litchfield's have always been good for me even when nhpc Bromley wiped all my Litchfield maps off while doing the audio unit change (watch out for that!).
They sent me maps and talked me through installing them.

Maybe they don't like you...
Haha

Dean, phone up at 9am and don't say you're Deankenny
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