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Old 1st May 2018, 06:16 PM   #1 (permalink)
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Westway Mill Hill - Never Again

So after selling my 09 GTR a couple of years ago and buying an I8, i decided it was time to get back in to a new GTR as i missed the adrenaline of it.

Anyhow, Westway Mill Hill are on my way to work so ended up buying one through them which was challenging to say the least (another story), but anyhow the optimisation was due so made 4 attempts to book the car in over 2 days, was passed around and around till eventually i emailed the sales man asking for help.

Finally got it booked in for today. I had meetings all day so dropped the car in Monday and said a colleague would pick up on my behalf once done. I took my colleagues car so i could get around this afternoon and we planned to meet up later. Rang up at 3.30 to ask if it was all done to be told it wasn't, there are no ramps free, but it might get done by 5, if not it will be another day...!

So no phone call back to confirm when it will be done, no GTR back, and my colleague is now on a train home to collect his car from me.

Is this just me or is this standard Nissan? BMW and Porsche are always amazing at their Customer Service, my last Nissan was always serviced by Sly at Kaiser and he was also amazing.

So getting back into a GTR is awesome, Westway are useless on selling and servicing, so i suppose its back to Kaiser going forward.
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Old 1st May 2018, 06:29 PM   #2 (permalink)
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So after selling my 09 GTR a couple of years ago and buying an I8, i decided it was time to get back in to a new GTR as i missed the adrenaline of it.

Anyhow, Westway Mill Hill are on my way to work so ended up buying one through them which was challenging to say the least (another story), but anyhow the optimisation was due so made 4 attempts to book the car in over 2 days, was passed around and around till eventually i emailed the sales man asking for help.

Finally got it booked in for today. I had meetings all day so dropped the car in Monday and said a colleague would pick up on my behalf once done. I took my colleagues car so i could get around this afternoon and we planned to meet up later. Rang up at 3.30 to ask if it was all done to be told it wasn't, there are no ramps free, but it might get done by 5, if not it will be another day...!

So no phone call back to confirm when it will be done, no GTR back, and my colleague is now on a train home to collect his car from me.

Is this just me or is this standard Nissan? BMW and Porsche are always amazing at their Customer Service, my last Nissan was always serviced by Sly at Kaiser and he was also amazing.

So getting back into a GTR is awesome, Westway are useless on selling and servicing, so i suppose its back to Kaiser going forward.
Sounds like this dealer is shit, don't think they are all that bad, never had that sort of experience at Middlehurst for instance.
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Old 1st May 2018, 06:29 PM   #3 (permalink)
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Same across network

Not sure what else you expected
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Old 1st May 2018, 06:32 PM   #4 (permalink)
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Same across network

Not sure what else you expected
Not sure this is fair, some a re pretty good, only had positive experiences at Desira and Middlehurst. Mainly had good experience at Ancaster Bromley too until a mysterious repainting incident.

I know it's fashionable to say that Nissan and dealers are shit and often I know from past experience they are but to extend one bad experience to the whole network is going too far.
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Old 1st May 2018, 06:38 PM   #5 (permalink)
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My experience is poor

Tbh I’ve heard good stuff about Nobel’s & I’d go knocking there when I need a new one
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Old 1st May 2018, 07:43 PM   #6 (permalink)
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Go to Nissan West London - where fuggles is, forum sponsor etc..
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Old 1st May 2018, 07:49 PM   #7 (permalink)
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Go to Nissan West London - where fuggles is, forum sponsor etc..
Very true John is a gent
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Old 1st May 2018, 07:54 PM   #8 (permalink)
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The westway group are just Sh*t full stop... Arrogant pieces of shite work there and they behave like they don't give shite about customer care. I use to use colliers in Birmingham and then it got took over by westway and the service, booking, and workmanship is shite
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Old 1st May 2018, 08:40 PM   #9 (permalink)
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Westway Manchester have been excellent with me. They have gone above and beyond, I'd happily continue to use them once my car is out of warranty.

I had a bad experience with Westway Birmingham, but i'll put the down to their mastic leaving the day i dropped my car in. I'm hoping they've picked up their game now but i'll use Manc
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Old 2nd May 2018, 06:13 AM   #10 (permalink)
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I totally go with what Takamo has said. Dealing with Westway convinced me never to touch a main dealer again.
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Old 2nd May 2018, 12:17 PM   #11 (permalink)
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Agree with F17 MAC - Mill Hill complete waste of time. Don't bother calling as they never answer and if your lucky enough to have it answered it's usually the switchboard who promise calls back from the dealer but never happens!

Spoke to Dean (West Way Area Manager) about this and he's response was "Yeah I'm aware of this and we are going through some changes at the moment but give us a little time and we will get it right"

This conversation happened about 2 months ago but clearly nothing has changed!

They used to have a great team in there few years back but since Adnan left the GTR specialist and the Manager Steve I think it was, they've gone downhill!
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Old 2nd May 2018, 10:26 PM   #12 (permalink)
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I gave up with Mill Hill and Manchester both useless, this is not just down to these dealerships, what about Nissan UK? Maybe Nissan Japan need to step in and tell them how to, run and organise the GTR sales and service, and give the cars pride of place in the showroom for starters.
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Old 3rd May 2018, 07:23 AM   #13 (permalink)
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Nissan must be totally blind if they can't see how much revenue they're losing through servicing. No wonder there's always about 30 GTR's at Litchfield's every time I visit
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Old 3rd May 2018, 07:31 AM   #14 (permalink)
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Have been dealing with Fuggles and he is so passionate about the GTR and service - very different to the team I dealt with at West Way Aldershot.

John is one of us - much more enjoyable to deal with!
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Old 3rd May 2018, 08:53 AM   #15 (permalink)
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Have been dealing with Fuggles and he is so passionate about the GTR and service - very different to the team I dealt with at West Way Aldershot.

John is one of us - much more enjoyable to deal with!
West Way Aldershite.

Now there is a joke - literally rolled their eyes when I said Litchfield did my cars last service and can’t even find the basic of parts for my R32.
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Old 3rd May 2018, 09:05 AM   #16 (permalink)
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Well i got a phone call back yesterday afternoon to say my GTR was ready. I asked about the delay and was told, "We always tell customers its 2 days to do a service on a GTR", well they didn't to me, he just said "they must have forgot". What a joke!!

Anyway now going to collect, so hopefully they have not washed it like i asked and haven't manage to damage it.

Oh, and i emailed a complaint to the GTR salesman and to Westway on Tuesday, and its no surprise ive heard nothing back.
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Old 3rd May 2018, 09:07 AM   #17 (permalink)
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My experience of main dealers is that they take all of the experience in dealing with mass market Nissans like Micras, for which there is a huge customer base so it doesn't matter if you annoy them, and apply it to GT-Rs.

I bought my last car new from Litchfield.
I use Kaiser Motor for any service or general work.

Fuggles now working with Nissan gives me hope, I would consider using the dealership he is based at.
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Old 3rd May 2018, 09:17 AM   #18 (permalink)
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My experience of main dealers is that they take all of the experience in dealing with mass market Nissans like Micras, for which there is a huge customer base so it doesn't matter if you annoy them, and apply it to GT-Rs.

I bought my last car new from Litchfield.
I use Kaiser Motor for any service or general work.

Fuggles now working with Nissan gives me hope, I would consider using the dealership he is based at.
I agree on all points, Kaiser is great and i also had the pleasure to randomly meet Fuggles in london a couple of weeks ago and we had a pint, very knowledgeable guy.
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Old 3rd May 2018, 09:28 AM   #19 (permalink)
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As good as fuggles may be though can he really influence the knowledge and work of the service department though? As a Nissan main dealer they are always going to suggest a new gearbox for even the most minor of gearbox issues. I highly doubt they will even consider taking one apart.
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Old 3rd May 2018, 01:12 PM   #20 (permalink)
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As good as fuggles may be though can he really influence the knowledge and work of the service department though? As a Nissan main dealer they are always going to suggest a new gearbox for even the most minor of gearbox issues. I highly doubt they will even consider taking one apart.
They're not allowed to open them so that is a given; but there are plenty of (better IMO) alternatives for that ...

John may not be able to influence the entire NHPC network but he should have some influence on his own NHPC, including the service and aftersales departments
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