GTR Forum banner

1 - 20 of 84 Posts

·
Registered
Joined
·
1,643 Posts
Discussion Starter #1
Audio working fine yesterday, got in car today, started her up. MFD started up as usual, but would not go to any audio whatsoever, cd still comes in and out, the button still makes the bleep noise but never comes up, no audio nothing :(

Rang up Nissan to find out that the nav cars are only extended to 3 years warranty whereas Non-nav cars have 5 years warranty, pathetic since nav is not connected to the audio :( Only in the UK huh? since the American market and the Aussie market both have 5 year extended warranty on all MFD units.

Think I might be moving the the R8 after all, if this is the kind of thing Nissan think is acceptable.
 

·
Premium Member
Joined
·
5,766 Posts
Gutted to hear that Dean.

Out of curiosity, was it particularly warm in your car (cabin) recently? I noticed with a few other MFD failures that the car had been in hot weather and the cabin I guess would have been sweltering. Hasn't been that hot recently which kinda blows the theory.
 

·
Registered
Joined
·
1,643 Posts
Discussion Starter #3
Not that I noticed anything out the norm Mart.

One thing I do remember doing the day before it broke, was I put the FM Radio on, since I owned it I never put FM radio on ever, and I listened to radio for a good hour or so, then it's broke, related, maybe? probably just coincidence.

Since I owned the car its only been serviced at Middlehurst and Westover, both Nissan dealerships, my last hope is a good will gesture which seems extremely unlikely.
 

·
Premium Member
Joined
·
5,766 Posts
Worth following up, particularly from Middlehurst. I have had a few dealings and they have been helpful where possible.

As for the radio breaking it, not sure. What station? I listend to RockFM for a moment the other day and it was so bad that could have done it.

If you don't get anywhere, I wonder if it would be worth trying to update / rewrite the sat nav using the disks that are doing the rounds at the moment. I don't understand how or if the systems are linked in but if you have no other options then it might be worth a go, if you can get access to those parts of the system. Alternativly you might want to try the old fashioned system reset of taking one of the battery terminals off, leaving for a minute and putting it back on and seeing if that does anything?

I am not aware of anyone having pinpointed what it is that is causing the failure yet. Be it hardware or software.

Either way though, not a great place to be.
 

·
Registered
Joined
·
1,760 Posts
Not that I noticed anything out the norm Mart.

One thing I do remember doing the day before it broke, was I put the FM Radio on, since I owned it I never put FM radio on ever, and I listened to radio for a good hour or so, then it's broke, related, maybe? probably just coincidence.

Since I owned the car its only been serviced at Middlehurst and Westover, both Nissan dealerships, my last hope is a good will gesture which seems extremely unlikely.
I though your car had Middlehurst warranty?
 

·
Registered
Joined
·
1,643 Posts
Discussion Starter #6
Update - I put in a claim for goodwill yesterday, Nissan head office phoned me today and told me that I have shown loyalty towards Nissan by keeping within the Nissan network for servicing and work done to the car with Middlehurst and Westover :) even took into account that I also owned a Nissan (350z) car also before purchasing a GTR, only thing against me is that I bought the actual car outside the Nissan network, which may reduce the contribution a little. I will wait with fingers crossed!
 

·
Registered
Joined
·
271 Posts
Hi Dean. Sorry to here this but as stated above didn't you take out a warranty thru middlehurst?

I would give Andy a call anyway as very helpful to me in the past.

Rich.
 

·
Registered
Joined
·
1,643 Posts
Discussion Starter #12
No I didnt take a warranty out, there was already a Middlehurst warranty with the car when I bought it, and Middlehurst have been brilliant with me after being let down numerous times by Litchfield as Litchfield is closer.

But that MH warranty ran out in April, and also not sure it covers audio.
 

·
Registered
Joined
·
1,647 Posts
Just as I'm interested to know, in what way have Litchfield let you down. Many people use them so would be interesting to here peoples accounts.
 

·
Registered
Joined
·
1,643 Posts
Discussion Starter #14
Lack of returning phone calls, no answers to any emails whatsoever :( I called over 10 times also, told too busy to talk which is fine and i'll get a ring back, which never happened. They got such good praise I keep trying on a weekly basis with them, but may give up soon. Lucky however as I stayed within Nissan and may get some contribution towards a repair/replacement.
 

·
Registered
Joined
·
1,647 Posts
Strange the experiences some people have I've certainly never been told we're to busy to talk I would assume one just wouldn't answer the phone at all if to busy.

As for e-mails I know they receive over 140 a day so if each takes 5 minutes to respond to thats nearly 12 hours I can see the issues in responses there but in honestly I've only ever rang them so no idea on the e-mail front personally as I'm old fashioned and prefer talking rather than writing as get straight answer and know my message is received.
 

·
Registered
Joined
·
1,643 Posts
Discussion Starter #16
I been wanting the Litchfield bell housing since April-May, and still from then till now phoning weekly, have not been able to get far enough to book the car in. I am starting to think they do not like me personally, whether it be my early times on the forum, or whether someone on here told them not to deal with me for some unknown reason :(
 

·
Registered
Joined
·
2,472 Posts
Lack of returning phone calls, no answers to any emails whatsoever :( I called over 10 times also, told too busy to talk which is fine and i'll get a ring back, which never happened. They got such good praise I keep trying on a weekly basis with them, but may give up soon. Lucky however as I stayed within Nissan and may get some contribution towards a repair/replacement.
That's mad. I was there on the 4th September, and spent around 3 hours there. The phones were mental, but everyone took the time to speak politely.

Maybe try ringing at 9am, first thing?
 

·
Registered
Joined
·
244 Posts
Litchfield's have always been good for me even when nhpc Bromley wiped all my Litchfield maps off while doing the audio unit change (watch out for that!).
They sent me maps and talked me through installing them.

Maybe they don't like you...
 

·
Registered
Joined
·
1,643 Posts
Discussion Starter #19
Litchfield's have always been good for me even when nhpc Bromley wiped all my Litchfield maps off while doing the audio unit change (watch out for that!).
They sent me maps and talked me through installing them.

Maybe they don't like you...
Yes seems to be they just don't like me. A case of "deal with it" for me then, does anyone else like SVM do a revised bellhousing?
 

·
Registered
Joined
·
2,472 Posts
Litchfield's have always been good for me even when nhpc Bromley wiped all my Litchfield maps off while doing the audio unit change (watch out for that!).
They sent me maps and talked me through installing them.

Maybe they don't like you...
Haha

Dean, phone up at 9am and don't say you're Deankenny :D :D
 
1 - 20 of 84 Posts
Top