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247 Posts
Well I have had another very dissapointing experience with Nissan customer service.
Everything audio related on the car has failed. Music doesnt play, navigation woman isnt speaking to me any more and although the phone connects to the system, no sound comes out.
The car is a 2009 and out of the 3 year warranty (however still within 5, which I know some cars have), so I have been trying to get Nissan to give a good will geusture and fix the problem, but to no avail.
I have tried to explain that this is an item that should last the lifetime of the car and is not a 'wear and tear' item, and asked them if they think it reasonable that their systems should only last 4.5 years? They accept what i am saying but still say they will not contribute towards the cost of repair.
This lack of help may be because they wanted to know the service history of the car (why is this relevant?) to which I had to say 50% Nissan and 50% independent garages (Litchfields). This has not gone down well!
Head / brick wall
Anyway looking at some of the other posts it could be the amp on the system, but not sure until a diagnosis is carried out (for which Nissan want £140!).
So the question is, can anyone tell me someone other than Nissan that can help diagnose and fix the issue?
As its a daily driving car it really has had an impact not having the audio, more than I thought.
All help appreciated.
Ben
Everything audio related on the car has failed. Music doesnt play, navigation woman isnt speaking to me any more and although the phone connects to the system, no sound comes out.
The car is a 2009 and out of the 3 year warranty (however still within 5, which I know some cars have), so I have been trying to get Nissan to give a good will geusture and fix the problem, but to no avail.
I have tried to explain that this is an item that should last the lifetime of the car and is not a 'wear and tear' item, and asked them if they think it reasonable that their systems should only last 4.5 years? They accept what i am saying but still say they will not contribute towards the cost of repair.
This lack of help may be because they wanted to know the service history of the car (why is this relevant?) to which I had to say 50% Nissan and 50% independent garages (Litchfields). This has not gone down well!
Head / brick wall
Anyway looking at some of the other posts it could be the amp on the system, but not sure until a diagnosis is carried out (for which Nissan want £140!).
So the question is, can anyone tell me someone other than Nissan that can help diagnose and fix the issue?
As its a daily driving car it really has had an impact not having the audio, more than I thought.
All help appreciated.
Ben