[Glassman]

I thought so too.
But when I explained where it was, in the 'black dotted' area of the rear-view mirror, the AutoGlass Tech said it need to be in clear glass 3'' from any border or edging.

I'll post up a pic tonight.

There are a lot o things windscreen fitters say; some don't know any better, others couldn't give a flying proverb. There is even a lot of talk about motivation. Not a conversation you want to start if you're a conspiracy theorist!

In the main, the 'we cannot repair if it is' rule book is a bit misleading. A lot of it is shullbit. I'd say it is more to do with the kit they use, or the training they're given (or lack of it to be precise). I have seen a lot of windscreens changed when the damage could - and should - have been repaired.

A bit of reading (not commercial links).

The Windscreen Chip they Didn?t Repair | Glasstec Paul

Botched Windscreen Repair. | Glasstec Paul

What Isn?t Clear About Windscreen Repairs. | Glasstec Paul

 

[Iggy GT-R]

Cheers Glassman, i'll be checking out those links!

Here are a couple of pics, don't show up the hairline crack, as it's so small. But it is there!

If I can explain where it is, there's a dark 'V' shape where the light/wiper sensors are, then there's a 'black-dotted' area outside this, with the rear view mirror behind.
It's on the drivers side edge of the dark 'V', and the hairline crack runs a few millimetres into the 'black-dotted' area.

the AutoGlass tech, said he doubted he could get part of the machine they use on the inside of the screen, & thus be unable to extract the moisture top inject the resin!

 

[Glassman]

From what I can see: repairable.

Even if the scale has been lost through the image, why wouldn't you want to attempt a repair? Unless you have a grand plan to make more money from fitting a new windscreen?

Nah, we can't be that cynical.

 

[Iggy GT-R]

Well we'll see......

 

[Glassman]

Well we'll see......

They'll invite you sign a disclaimer which basically gives them the chance to bill the insurer for a new screen (or just walk away without any liability) should the screen crack.

As they've already identified a 'no repair' criteria, if it cracks, they can say 'well we told you so' and in terms of complying, they're doing just that.

Talking to a business associate about this very subject, he suggested the term, 'plausible deniability'.

 

[Hashlak]

Just got a huge crack about a foot long on my screen I can see it has originated from quite a large chip..

Now I called up my Insurance company and they told me that they do not work with Autoglass, but instead they use AVG windscreens.. Anyone had any experience with them..?

Either way, I have requested that they send 2 engineers to do the work and at least one of them must have done a windscreen replacement before on a GTR. I told them that if none of them have done a windscreen repair on a GTR I will not let them touch my car.. Any way to test them in case they are lying ? Also I requested that they provide an original OEM windscreen from Nissan.

I really hope it goes smoothly without any problems.. Im gonna be standing on their heads while they do the work, with the first page of this thread up on my phone ..

Any advice would be appreciated

 

[Glassman]

Just got a huge crack about a foot long on my screen I can see it has originated from quite a large chip..

Now I called up my Insurance company and they told me that they do not work with Autoglass, but instead they use AVG windscreens.. Anyone had any experience with them..?

Either way, I have requested that they send 2 engineers to do the work and at least one of them must have done a windscreen replacement before on a GTR. I told them that if none of them have done a windscreen repair on a GTR I will not let them touch my car.. Any way to test them in case they are lying ? Also I requested that they provide an original OEM windscreen from Nissan.

I really hope it goes smoothly without any problems.. Im gonna be standing on their heads while they do the work, with the first page of this thread up on my phone ..

Any advice would be appreciated

AVG? I would question that; it sounds more like a palm-lining deal between your broker and the Luton-based independent company.

 

[Hashlak]

What do you think I should do Glassman ?? Should i push them to use autoglass or something..?

 

[Glassman]

There is currently a 2-3 week wait with Autoglass (based on numerous personal accounts).

I would contact the underwriter directly (or at least check the policy Key Facts) to see what you agreed to when the policy was incepted; the can often be ambiguous at the best of times, and a lot of the wording is subjective. For example, LV policies will state there is an upper limit of £100 if the recommended repairer is not used. This is not entirely accurate, and I have a long thread of email correspondence with LV to back it up.

Communication can be an odious task on the phone. My advice would be to make contact with a name, get that persons email and switch comms to digital (for ease of reference). Also, if you're concerned about time, if it's a cracked windscreen, there's no urgency unless it is severe damage, or that it is in your direct line of vision.

 

[Donga]

Cheers Glassman, i'll be checking out those links!

Here are a couple of pics, don't show up the hairline crack, as it's so small. But it is there!

If I can explain where it is, there's a dark 'V' shape where the light/wiper sensors are, then there's a 'black-dotted' area outside this, with the rear view mirror behind.
It's on the drivers side edge of the dark 'V', and the hairline crack runs a few millimetres into the 'black-dotted' area.

the AutoGlass tech, said he doubted he could get part of the machine they use on the inside of the screen, & thus be unable to extract the moisture top inject the resin!

 

[Glassman]

Inside?? The damage is on the outside, no?

 

[Hashlak]

Right, so i just spoke to insurance company this morning and told them im not letting AVG touch my CAR ! lol

They phoned back an our later and said its okay to use autoglass

So will go ahead and book it in with them, i will request same 3 points as before: 2 engineers, 1 must have have some experience changing windshield on a GTR and that only OEM glass will be accepted..

Anything else i should be concerned about? Will watch them as they carry out the work and make sure they are careful lol

 

[Maxired79]

Right, so i just spoke to insurance company this morning and told them im not letting AVG touch my CAR ! lol

They phoned back an our later and said its okay to use autoglass

So will go ahead and book it in with them, i will request same 3 points as before: 2 engineers, 1 must have have some experience changing windshield on a GTR and that only OEM glass will be accepted..

Anything else i should be concerned about? Will watch them as they carry out the work and make sure they are careful lol

From my recent experience, two engineers need not be a deal breaker if the fitter has the right kit. Equally, to have done a GTR before is not critical IF you get the right fitter. OEM glass was a must for me, cost (the insurers) nearly 2,100 Euros all in.

 

[Glassman]

Right, so i just spoke to insurance company this morning and told them im not letting AVG touch my CAR ! lol

They phoned back an our later and said its okay to use autoglass

So will go ahead and book it in with them, i will request same 3 points as before: 2 engineers, 1 must have have some experience changing windshield on a GTR and that only OEM glass will be accepted..

Anything else i should be concerned about? Will watch them as they carry out the work and make sure they are careful lol

Experience/nous/right attitude is key. Straight forward job for a skilled technician; if you have a rain sensor, make sure the gel (or sensor mask) is replaced to create an air-free sandwich between sensor and glass. The side trims are on clips and screws. It's quite normal for the odd popper-type fastener to go down as a casualty. Be mindful of the join between the A-pillar moulding and the roof part - these are very easily cracked if you're too heavy handed.

 

[Hashlak]

Thanks a lot for the advice guys

I will make sure to communicate these points to the two engineers that come down.. Hopefully I get some experienced pro guys who know what they're doing..

 

[Glassman]

Thanks a lot for the advice guys

I will make sure to communicate these points to the two engineers that come down.. Hopefully I get some experienced pro guys who know what they're doing..

On that note, you should also be aware that you are being dictated to by the insco. This is their preferred supplier.

Most policies, especially for classic and specialist cars, will allow you to nominate your own preferred supplier. In America (and Aus AFAIK) it is known as steering and there is legislation in place against it. The arrangement here is based on a few things; the policyholder - or his car - do not feature so highly on that list.

 

[Iggy GT-R]

My insurance company has just refused an OE screen, as my R35 is over 3 years old. So I need to speak to them!!

Sure I read somewhere that the aftermarket screen doesn't fit as it should. Something like either a lip or location pins missing, that is on the OE screen? Anyone know??

 

[Glassman]

My insurance company has just refused an OE screen, as my R35 is over 3 years old. So I need to speak to them!!

Sure I read somewhere that the aftermarket screen doesn't fit as it should. Something like either a lip or location pins missing, that is on the OE screen? Anyone know??

I've only fitted OE glass for the '35. Can't say what the snidey ones are like, but you are tied into an agreement with your insco which would - or should have - been clear to see before inception. There are a few mitigating circumstances but generally speaking, if it's an insco with a singing and dancing animal/C-list celebrity on the telly, they're cheap for a reason.

Who are you insured with?

 

[Iggy GT-R]

I'm with Admiral.. i'll be giving them a ring, once I find out what the issues are with the non-OE replacement glass. Or ask if I can pay the extra for an OE screen!!

 

[twobadmice]

Iggy use their own line against them! Tell them the value in your car is keeping it standard. You do not wish to modify it with an after market screen.