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Discussion Starter #1
I tried posting this under NHPCs but wasn't able to.

I have posted this as a public review :

"
I had my car booked in for bodywork, and drove 1.25 hours to have it worked on.

When I arrived, I was told that 175 cars had been vandalised and they wouldn't be able to fix my car until late december (mid november at time of booking).

I asked why they hadn't called to let me know. they claim they had, but no record or message existed on my phone. I verified they had the right number.

I wont be going back.
"

Something else I didn't include in the review is that this was my second visit. the first visit, the week previously, they claimed I was in the wrong day, and my booking was the day before. mistakes happen so I was prepared to let it pass (whether me or them). but twice makes me doubt them entirely.

I should also add that it took me 4 calls to get it booked in in the first place. I should have seen the warning signs and run a mile.
 

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Just wondering why the fact they've other cars vandalised should affect the appointment you made first. That is poor service.
 

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Discussion Starter #3
Just wondering why the fact they've other cars vandalised should affect the appointment you made first. That is poor service.
Exactly my thoughts.

Given it wasnt the first dose of bad from them, I gave up and exited.
 

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Just wondering why the fact they've other cars vandalised should affect the appointment you made first. That is poor service.
If it was their own sales car that was Vandalised thats why they put you off.
They could have a couple of millions in stock tied up.
That cant be shown or sold until sorted.


Goldie
 

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If it was their own sales car that was Vandalised thats why they put you off.
They could have a couple of millions in stock tied up.
That cant be shown or sold until sorted.


Goldie
Can they just fix and sell? Do they have to inform the future buyer of these repairs? Asking if a car has been vandalized is not exactly the first question I think of when buying a new car
 

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I don't work for the dealership I'll firstly add but I can say that I have some inside information due to the amount of time the club has spent with NLW since the membership & virtual time ATTACK day.

There have been problems with the servicing department which has been recognised by the dealerships management. The service department are a separate entity within the dealership with no link between or to the GTR/NISMO sales team (or however they are termed).

Yes the sales lot "may" have taken some calls as when a phone goes off in there they all go off & then on your behalf passed your details to the service department. However the buck stops at the service department.

Now whilst this doesn't sort your problem out TRIQE, the management have acknowledged a problem exists so shortly (late December / New Year) the NISMO/GTR sales team will also be responsible for the servicing of the GTR as well. This will improve things ten fold for the future and at least they admit there have been problems.
 

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Discussion Starter #7
well...

My failed initial contacts were actually with the GTR/Nismo team, so my experience with them hasnt been great either.
 

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Discussion Starter #9
im not entirely sure of why that should be relevant to the level of service I received ?

Or is there precedent with Nissan ?
 

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Discussion Starter #11
thats a good reason.

its 2009. the work i needed doing was the steering lock recall, and some corrosion on the bodywork. both covered under warranty.

I have an extended warranty with litchfields, and litchfields did my stage 5 (plus all the other stuff), so staying with them is the plan.
 

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thats a good reason.

its 2009. the work i needed doing was the steering lock recall, and some corrosion on the bodywork. both covered under warranty.

I have an extended warranty with litchfields, and litchfields did my stage 5 (plus all the other stuff), so staying with them is the plan.
Ok I also have the Litchfield warranty and have mine serviced there.
So my question is why take it to a Nissan body shop when there are plenty of decent independent body shops.
But if you are adamant in taking it to nissan then call nissan Mill Hill and speak to Peter who is the GTR specialist.
 

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Discussion Starter #13
because its a Nissan warranty fix ?

Mill Hill, OK. thanks for the tip. Ill see how I get on.
 

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Nissan mill hill doesn't really exist. The branding was removed awhile back. Saying that I got a letter today saying that the West Way group has taken it over.
 

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Nissan mill hill doesn't really exist. The branding was removed awhile back. Saying that I got a letter today saying that the West Way group has taken it over.
If the Westway group have taken it over then look out....very poor customer service heading your way!
 

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If it was their own sales car that was Vandalised thats why they put you off.
They could have a couple of millions in stock tied up.
That cant be shown or sold until sorted.


Goldie
And just who's problem is that? In any event it's no excuse for poor communication.
 

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I too received terrible, sorry, NON EXISTENT service from NLW, so much so that I complained to Nissan and received £100 of vouchers to be used within the Nissan franchised network in an effort to placate and somehow compensate me. Since NLW is supposed to be Nissan's own operation I plan on using the vouchers to service my wife's Juke Dig-T at Glyn Hopkins, Watford, and not with a Nissan managed entity.

I tried to get my GT-R in to NLW for an optimisation and also the steering lock recall. It took me a total of 12 calls to NLW. When someone did answer I was told that I would receive a call back which never materialised. Apparently the only person that could assist me was someone called "Gilles" who when I eventually got to speak to him and confronted him about the poor communication and missed messages, he was so dismissive and yet ambivalent to the situation that he did come across as being particularly arrogant.

After I complained to Nissan I did manage to get in touch with them and they quoted such a ludicrous price for the optimisation that I decided against taking it to them and so haven't had the steering lock recall done yet.

I think the whole Service Department vs GT-R sales team thing is a load of hooey because I struggled to speak to anyone at all at NLW. Collectively they are shower of 5h!t. I've even had someone from NLW message me on here after they saw my last complaint about them, a message which I've deliberately ignored and I will not be going back to them, ever. Bridges well and truly burned and so I don't care how re-organised they think they are going to be - they could sack everyone, bulldoze the place and start again and I'd still not go back. I wasted so much time with these cretins.

Since then I've been to Litchfields, and whilst they are not local to me at all they have been very good. I still need to get the steering lock done but have no North London or Hertfordshire options which are accessible or convenient for me.

I was under the impression that Mill Hill, where I bought the car, can no longer offer servicing, but I might see if they could do the steering lock. I've been very happy with the experience I've had of dealing with Mill Hill thus far and it's a shame that they can no longer offer GT-R servicing. They're a great bunch of guys.
 

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Discussion Starter #19
super.

so there is basically no Nissan dealership that will do nissan warranty repairs that can be trusted not to be unreliable in the west london area ?

how far do i have to travel to find one ?

I will not be going back to london west.
 

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super.

so there is basically no Nissan dealership that will do nissan warranty repairs that can be trusted not to be unreliable in the west london area ?

how far do i have to travel to find one ?

I will not be going back to london west.
I was thinking that Slough might be an option. Don't know much about them though.
 
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