At the end of the day, when I finally have the money together to get a skyline...where am I going to go and ask for good businesses? Right HERE....When I want to do maintenance or modification to it, where amd I going to go and ask? Right HERE....and it'll be people's feed back on the companies they dealt with and how the company treated them (including the accuracy of the item compared to description) and it'll be THAT which will influence where I spend my money...I have to agree Grasshopper, once a company gets a bit of a bad reputation for customer satisfaction like this, it does tend to put people off using them.
In the internet age, incidents like this can spread like wildfire around the various motoring forums and a companies reputation can be done sometimes irrepairable damage.
Sage advice.I would ask everybody to assume there are two sides to every story.