Having read all twelve pages of that thread, I find the entire thing baffling. Regardless of right or wrong, claim or counter-claim...a good business relies on satisfied customers spreading the word amongst their peers. If a business does not (for whatever reason) come across in a responsible, prompt and honest way...whether it is being honest or not...it will not be a serious consideration for potential customers.
Good customer service is at the heart of running a successful business, and if something unfortunate happens in that a customer gets something that's broken or not as described...then no matter what; you offer to correct your mistake (and yes, I know from my own work you sometimes have to be unreasonably generous for unreasonable people) - But this increases your reputation tenfold. Had this situation been resolved on day one and promptly, I doubt anyone would be making slanderous or libelous comments (no matter if they are right or wrong)...That this company might have not done so, is at the very very slightest most innocent level poor customer service...
Just my own opinion and does not in any way shape or form represent even so much as the suggestion of a bottom burp by the club, the moderators of the forum, the people renting out forum space, the people posting on here or any such thing....at all.