Called up to book my optimisation - it was a RAC breakdown no on the black card - someone then transferred me to other person booked it in - then called oxford westway to check - they said I should have called them first ! - Why call it a concierge service ? if you have to make all the calls and stuff yourself - they just told me I should have called the dealership !! its a simple pickup / drop off service ? anyone had this problem with booking the GTR in. left 2 messages with oxford HPC last week and noone got back to me tried again today. Then called the concierge oh sorry RAC again and they had no record of my reg that I left 10 minutes ago - I think I am going mental :chairshot:bawling: