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164 Posts
Got a reminder from you guys for my R33 GTR insurance which like last year is a good price. Reading all the T's & C's that come with it about making sure the details are still correct as it could affect the insurance cover, I noticed it was showing me as owning another car which was correct last year but not this. So I called up your office explained the change and asked for the papers to be reissued with the correct detail so I could pay the premium.
Now here's the problem, The papers were resent to me but with no changes. When I called your office a second time I was told you had my comments on record but can't change what's on the papers. So here's where I stand, I'm happy with the cover and the premium and want to pay you but only when the paperwork accurately reflects the detail. If it doesn't I can see it becoming a problem if I should want to make a claim. Surely this can't be difficult to resolve Guys. Lets get this sorted and the money will be with you the same day!
Now here's the problem, The papers were resent to me but with no changes. When I called your office a second time I was told you had my comments on record but can't change what's on the papers. So here's where I stand, I'm happy with the cover and the premium and want to pay you but only when the paperwork accurately reflects the detail. If it doesn't I can see it becoming a problem if I should want to make a claim. Surely this can't be difficult to resolve Guys. Lets get this sorted and the money will be with you the same day!