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870 Posts
***DO NOT DEAL WITH THIS COMPANY***
I made an online enquiry through breakeryard.com for a used gearbox, for a Nissan Skyline R34GTT 2.5 manual 1998.
I received an email reply saying that International Car Spares had a gearbox for the price of £650 + £50 carriage and Vat. A total of £805.
I contacted International Car Spares by telephone and spoke to James Teal, confirming that they did indeed have the correct gearbox for my car in stock. I negotiated the price down to £575 + £50 delivery and carriage, to a total of £718.75
The gearbox was delivered on the 3rd of
November (to the wrong address) and on unwrapping it, I could see that the gearbox was for a GTR 2.6 four wheel drive Skyline and not my GTT 2.5 rear wheel drive.
I contacted Phil Morgan at International Car Spares and told him that the gearbox was wrong and that it was for a four-wheel drive GTR Skyline model. Phil replied that he thought that they were all four-wheel drive and that they had sent the most common gearbox. I informed Phil that the detail I submitted was for an R34GTT 2.5 and that the rear wheel drive model was by far the most common.
Phil then said that they would collect the wrong gearbox AND mine and either match it up, or repair it. I informed Phil that no way were they going to have my old gearbox, as I wanted to have it rebuilt with stronger internal gears for the future. Also knowing the cost of Skyline parts and the long wait for parts to come from Japan, there was no way I was going to have my car off the road for weeks and then be told that they couldn’t, or wouldn’t repair it due to the cost and availability of parts, which would far out weigh the £718.75 I had paid for their gearbox.
I was shocked when Phil then said, well if we don’t get your old gearbox back, we will charge you £300 surcharge anyway!!
Nowhere in the original email about their used gearbox, or the subsequent telephone conversation with their James Teal, was there any mention of it being an exchange gearbox and that a surcharge would apply on the old unit.
After some time or arguing the various points of law and trading standards and Phil stating that they would charge ME a 25% handling fee for their mistake, I asked Phil to come and collect their incorrectly supplied gearbox and refund my credit card in full. I told him that if he did not do so, then I would contact my credit card, trading standards and watchdog. Phil’s reply was “Do it” as they had been there before!!
The gearbox was collected 4th November and delivered back to International Car Spares, which Phil confirmed when I spoke to him by telephone on the 5th of November. I once again asked Phil to refund my credit card in full and he said they would do it on Saturday (7th November) when his boss was in, as they do all the refunds on a Saturday. I asked him if it would be for the full amount and he said he would try.
I have been checking my account online to see if there has been a refund and as of today the 21st of November, there has not been. I telephoned Phil Morgan and asked where my refund was, as it was not showing on my account. Phil replied that it would be done on Saturday. I said that you said it would be done last Saturday and Phil replied that his boss wasn’t in.
To date I am still waiting for a refund, from either International Motor Spares, or Capitol One, my credit card company.
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