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Discussion Starter #1
Right small rant here but also a word of warning for other users and owners.

I am 2.5 months in to a warranty claim with nissan after my MY17 gearbox developed an issue. Today they have rejected my claim and won’t make any gesture of goodwill towards the repair.

I bought the car September last year as an ex demo car from Desira nissan, it had about 1500 miles on. I modified it with a y pipe, big brakes and some handling modifications. I kept the engine standard as one of the reasons I bought a new GTR was for the three year warranty.

Now I must say the handbook does state you must have pre and post trackday inspections carried out to keeep your warranty valid and I never read this, please all learn from my error! Only thing is that I was also meant to have signed a form confirming this but I was never made to do this, Nissan admitted they get this form signed as they know people don’t read every page of the manuals. I never signed said form.

Anyway I have done a few trackdays in the car with no issues. I had a terrible gearbox noise about 4 months ago and an engine management light, when nissan got the car they said there was no EML and no noise so gave me the car back. Then, the following day after a very cold and wet GTR club trackday at Silverstone in December, half the gearbox shut down and it went back to nissan again.

After them having the car 10 weeks they have refused my warranty claim citing

1. VDC turned off on track (this was once on the wet silverstone track day)
2. Transmission getting hot on track and no inspections being done.

Now I appreciate the handbook says what it says but for them to not even help toward the repair bill considering the time it’s taken them, the fact I never signed the forms I was meant to etc etc I think is terrible and I’m dissapointed. I will never buy another GTR and was about to buy the new leaf as a daily but will now look at other options. I will take legal advice too but please all learn from this so your not in the same boat as me.

Shoutout to John Miskin and Iain Litchfield got their assistance in the matter but now Iain will repair it, it’s a very simple fix we think, just a clutch seal. Luckily for me but I feel, out of principle, I have to take the matter further.

Not so much a happy GTR Friday for me :bawling:
 

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So sorry to hear about your troubles Cardiff R33!:(

Unfortunately for you, It does sound like a typical Nissan response though. I've never had a good experience at any Nissan Dealership in the past and so would never buy a New/Newer Nissan vehicle. I'd buy a Kia before a Nissan!

Only reason I bought my Skyline was because it was a dream car from my Youth and its old enough that other internet companies are now my first choice to supply me with OEM & Tuner parts when required.

Its a sad day indeed when I trust someone I've never met on the other side of the Planet via the internet more than the personal touch of the Technicians and other Staff at my local Nissan Dealers....

JM2PW!:rotz:
 

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Discussion Starter #4
Yes Takamo, tried everything apart from legal letters so that***8217;s what I am doing now and isn***8217;t social media to show others how bad they are.

They even declined my claim on my last GTR where the finish on paddles went all strange and peeled.

They are terrible
 

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Sorry to hear Nissan won't contribute as a gesture of goodwill, but personally I wouldn't be expecting any more than that for the reasons they cited:

1. VDC turned off on track (this was once on the wet silverstone track day)
2. Transmission getting hot on track and no inspections being done.

How hot did the transmission fluid get, do you know? For normal road use it's rare to go above 100 degrees, but it can creep to maybe 102c/103c. Did your car record temps in the 120's or 130's?
 

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Yes Takamo, tried everything apart from legal letters so that's what I am doing now and isn't social media to show others how bad they are.

They even declined my claim on my last GTR where the finish on paddles went all strange and peeled.

They are terrible
I have to admit they are a bunch of arse holes but I've heard stories of other manufacturers being arse holes to, to be honest I think they are all the same when it comes to warranty claims. Try trading standards and watchdog, but problem is that it does state what's covered by warranty in the manuals, what does iain say about this, does he think its rite of them to not cover the issue
 

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interested in what your gbox temps got to. If over 120 deg then you should have got the fluid changed, although if the new car is anything like the old car then I think it only logged above 110 degress upto something like 140. hence the original warning not to exceed 110 degrees and the law suit that prevailed.

What gbox temp did it reach?

As an aside, the gtroc had great links with Nissan and could have been able to assist in some sort of facilitative manner. I hate to say it, but that linkage may now be stronger via the GTRDC. You may wish to join and have a chat. try toni or purpleskyline or probably papasmurf through here. They may be able to provide some guidance.

that said, if you let your gbox temps blaze over 120 and didn't change the oil within 3k miles then you have little ground to stand on. it's clear cut and also well documented on here.
 

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Discussion Starter #8
Trans temps got to 140 degrees, it***8217;s mega hot I know but I didn***8217;t have the MFD on a screen showing them. I would have though something that serious, which I have since found out is a weak point in these cars, isn***8217;t displayed on the instrument cluster like low oil etc

John Miskin has been involved and been great but none of us have had any luck. Car has only done 1000 miles since the trackday at spa I think caused this.

Appreciate some blame is on my head and I will take that on the chin but I still feel like they could have helped as I simply want aware and for a layman to have to monitor temps on a standard car surprised me a little. My 34 got. Hot and I kept an eye on temps, I simply thought the car would be fine, I was wrong
 

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As a member on here since 2004, have you been hiding under a rock? You must have known about the temp issues and I think there is a reasonable obligation on an owner to not be unconscious of what they have and how to care for it.

It sucks and I feel for you, but it's not reality to think you can do whatever you want to the car and not maintain it. However, the reasonable part of my brain flags up the MFD temp sensor only reads red at 140 (IIRCC).

Personally, I think you stand little to no chance and you might aswell take it to a specialist and have them take a look. A simple fluid change might help - I certainly wouldn't have Nissan look at it - and whilst you're at the specialist - ask them what ecutek is.
 

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Knowing these cars and the sensitivity to gearbox temps I cannot understand how anyone would take it on track without keeping an eagle eye on them, and then hitting those sorts of temps should automatically trigger a fluid change. This is the primary reason I won***8217;t use mine on a track day.
 

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Sorry, but if the temps are getting that high and the oil wasn***8217;t changed then I can understand why your warranty request was rejected. The GTR is a complex car so not reading the manual isn***8217;t a good idea, especially if doing a track day where a car is under a lot of stress.

Fingers crossed your repair bill is low
 

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It's sad but positive side is that we have all learnt something there, because I bet May be one percent of GTRs may have known that... I know I didn't but my cars never see the track and never reached temps like that. Hope you get it sorted buddy
 

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Yes Takamo, tried everything apart from legal letters so that's what I am doing now and isn't social media to show others how bad they are.

They even declined my claim on my last GTR where the finish on paddles went all strange and peeled.

They are terrible
TBH I am surprised you bought another one, Nissan service and Sales are a JOKE.:puke:
 

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I don't think it is ureasonable not to read the manual if you have had a GTR before. I haven't read mine beyond the details of the new controls on the 17.

My last 2 GTR's came with very solid disclaimers highlighting the trans temp issue and the need for an inspection after hitting critical temperature. My current car new from Desira which I took in January did not come with this.

Were it me I would do a simple county court (Moneyclaimonline) claim for the cost of the Litchfield repair and name Nissan UK as the warranty provider, Desira as the dealer and your credit card provider if you used a card for any part of the purchase.

I would argue that requiring detailed analysis of a large and complex manual to find a small section is an unreasonable expectation. It would be an Unfair term in a consumer contract and thus voidable (Under UTCC regulations), whatever the contractual terms. I would specifically want to understand why Desira deviated from previous sales practice for GTR sales to really highlight this requirement and that seems a bit systemic because I didn't get the disclaimer to sign either.

I would probably be minded to settle for 50% of the costs but it might be fun dragging everyone to your local county court (especially if remote) just to cause them all a lot of aggro.

You do have some culpability in this which is why I might be prepared to accept a minimum of 50% but no less.
 

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TBH I am surprised you bought another one, Nissan service and Sales are a JOKE.:puke:
I don't think that is fair at all. I had pretty great service from Desira (disclaimer aside). I have always had bloody good service from Middlehurst too over the last 8 years.
 

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TBH I am surprised you bought another one, Nissan service and Sales are a JOKE.:puke:
When I collected mine from Nissan in Manchester they were shocking (to be fair, the salesman was first rate. But he was let down badly by the rest of the place in the presentation of my car). Then they treated me like I was an imbecile over my question regarding the brakes. The final straw was when I asked about the cost of the next service and they quoted the wrong one (because they were looking at the service schedule for a different MY). I had to tell their service person which one it was due.

Oddly, I've never been back. But Nissan will never admit they are in the wrong.
 

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I don't think that is fair at all. I had pretty great service from Desira (disclaimer aside). I have always had bloody good service from Middlehurst too over the last 8 years.
Don't feed the troll.
 

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Nissan still being ******s then?

Their attitude to driving their flagship high performance car is disgusting.

Your failure imho isn't to do with over temped fluid. It's fundamental weaknesses within the GR6 that we see time and time again.

If you've lost odd or even gears I'm 99% sure it's got **** all to do with VDC being off or trans fluid being over temped.

Nissan should answer the simple question as to if VDC was a fundamental protective factor of the transmission why would the car allow you to turn this off?!

Nissan are still a ****ing disgrace.
 

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When I collected mine from Nissan in Manchester they were shocking (to be fair, the salesman was first rate. But he was let down badly by the rest of the place in the presentation of my car). Then they treated me like I was an imbecile over my question regarding the brakes. The final straw was when I asked about the cost of the next service and they quoted the wrong one (because they were looking at the service schedule for a different MY). I had to tell their service person which one it was due.

Oddly, I've never been back. But Nissan will never admit they are in the wrong.
There are 2 things here though aren't there, there are the dealers (and most of those are shit whatever the brand) and the UK importers/sales arm of the manufacturers who also can be a bit variable.

Shit dealers are a fact of life that any car owner has to contend with and I have had more than my own fair share of shit dealers from multiple brands. Ultimately they pay a lot of staff poorly so find it hard to motivate and maintain a knowledgeable core of staff.

That said Desira did a fab job on my delivery, the best I have had yet on my 3 new GTR purchases and I would be very happy to recommend them. It is a shame that Middlehurst no longer sell the GTR (but do continue to maintain) as I have always had an excellent relationship with them including with Andy himself.

Yes there are shot dealers out there but that doesn't mean they are all shit, some are actually rather good.
 
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