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Discussion Starter · #1 ·
Recently purchased a 2010 R35 GTR and noticed I have the common rust bubble forming near the mirror.

What is the best way to claim against the 12-year anti corrosion warranty and get this rightly fixed by Nissan?

I took the car to my local dealer Westover Nissan today and they were less than helpful, used every excuse in the book to fob me off - said it wasn't a dealer problem, it would come under the 3-year paint warranty (now expired) not 12-year warranty, it wasn't corrosion - etc etc. Only thing they did was give me the Nissan Customer Service number (01923 899334) to get rid of me.

What are the next steps everyone recommends? I haven't called Nissan yet as I want some advice from other owners who have had this same issue and managed to get results.
 

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Discussion Starter · #8 ·
Unfortunately the next steps are probably something like this....

...go to another Nissan dealer, find another equally unhelpful person who will take some photos of the car and say that they'll send them off to Nissan.....and then during several follow up calls where you chase for an update you'll be lied to, fobbed off, and several weeks later find out that they didn't actually send them off anyway because their employee that deals with warranty paintwork doesn't think that Nissan would ever uphold the claim...

....then get more disheartened with Nissan, but go to another dealer to be told that it would be covered under the 12 year warranty, but because you haven't got a full Nissan service history with the paint checks stamped up, that Nissan won't uphold the claim. They'll say that they'll sent the photos off to Nissan, but you wait so long for a call that you just bite the bullet, go and get some quotes and pay for it yourself...
I thought this might be the case.

Yeah, I was waiting for the inevitable "you do not have full Nissan service history" excuse to avoid paying out for corrosion bodywork claim. (Wtf?)

I have spoken to Nissan direct using the number provided, opened a case and followed up with photos via email. Will keep this thread updated with progress. Wish me luck!

Any other experience from other owners who have had success would be great if I hit a brick wall.
 

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Discussion Starter · #9 ·
I've had my passenger side sorted by my dealer.... Drivers side next!!

No issues! Just photos taken by dealer, then advised couple of months later work was authorised.
My local dealer - (Westover Nissan), didn't want to know. Refused any assistance full stop and kept repeating it was a paint claim so outside of the 3 year guarantee.

Their total lack of assistance and unhelpfulness was enough to stop me ever buying from them, and I was potentially after a Qashqai to add the the fleet.
 

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Discussion Starter · #11 ·
Yet another example of p1ss poor Nissan customer service on their known, well documented paint issue!!!
Just fortunate mine will get sorted.
On their £60k+ flagship model developed to try and change their image and attract new customers! All for their dealers and service network to destroy it again.
 

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Discussion Starter · #14 ·
Sadly Westover are one of the worst NHPC's from the clown sales man Gerard to the kid Darren who does the servicing...appalling customer service, hence why they sell so few cars and most of the service customers that I know now use people like Litchfield.

Hopefully Nissan UK will resolve
At least it wasn't just me then, will definitely not be going back! Fingers crossed Nissan UK will help directly, will keep this thread updated in case anyone else is in the same situation.
 

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Discussion Starter · #15 ·
More positive response from Nissan - received a call back already today, the day after raising the issue with them directly.

More constructive response from a much more helpful Nissan rep - said they are going to speak with Westover Nissan and try and have the car back in to get some more detailed photos and go from there after discussing it with their in house GTR specialist at Nissan.

I would prefer not to go back to Westover Nissan, but when I asked for an alternative dealer the closest HPC was 2 hour drive...
 

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Discussion Starter · #24 ·
Update - had a text from Westover Nissan to confirm mileage now (no idea why, and already told Nissan) so rang them back to tell them.

They were slightly more helpful this time (probably because Nissan UK have been in touch) and asked if I would be able to take it to be inspected/photos and possibly remove the mirror to see the extent of the corrosion.

Will have to see what the next steps are now, already running out of patience though - but that is what they want so they don't have to pay out on valid warranty claims.
 

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Discussion Starter · #28 ·
Update - Westover Nissan called back and car is booked in for early December to have the door done, so that is good news! Just waiting for them to argue the point that it doesn't have full Nissan service history next (part Lichfield), like this would effect the corrosion developing.
 

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Discussion Starter · #30 ·
Not sure, seems a common problem on R35 though so Nissan must know about it. To be fair, once I went direct to Nissan on not my local dealer they have been helpful and efficient. Just hope they do a good job and I don't end up having another argument with the local dealer when I drop it off.
 

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Discussion Starter · #33 ·
Noticed this on mine today :(

trip to the dealers tomorrow to see what they have to say
They will do doubt try and fob you off initially. They kept trying to tell me it was only covered under the 3 year paint warranty and not the 12 year anti-corrosion warranty. Then said they needed full Nissan service history as it needs inspecting each year, then tried saying the warranty wasn't transferred to me as I wasn't the original purchaser.

I finally managed to get both doors re-sprayed under the warranty, but took over 4 months of back and forth with the dealer and then Nissan direct. They know it is a problem with the early R35, will just try and wriggle out of it if the can!

Good luck!
 

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Discussion Starter · #40 ·
Well Nissan Nottingham could not have been less interested, told me it needed to have a hole in the metal for it to be considered under the anti corrosion warranty
My local dealer tried to fob me off too, saying it was paint and only covered in first 3 years.

Don't give up, complain directly to Nissan. The car is covered by 12 year anti corrosion warranty.
 

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Discussion Starter · #49 ·
I'm glad Nissan are finally acknowledging it is a 'know issue' and from the evidence on here it is definitively inside out corrosion so should be covered under the 12 year anti-corrosion warranty.

Hopefully it will now be easier for others to rightly claim and not be fobbed off by Nissan like I and many others have been.

Below are some close ups of the corrosion areas as an example and for future reference:





 

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Discussion Starter · #64 ·
My corrosion is back again within 12 months after repair by Nissan. They painted the door but the corrosion has just come back again near the handle.

I have raised it again with Nissan as the initial repair is obviously not good enough. They are dragging their heals and obviously trying to wriggle out of it.

Wonder what our options are for owners with similar issues? Class action anyone?
 

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Discussion Starter · #66 ·
This is an 09 car which was at the Pistonheads meet on Sun, the owner has been told that Nissan will be prepared to resolve this although they haven't yet given him a date.
They will probably only try and treat it and paint it like mine though and it comes back within 12 months again.

I'm pushing to have a new door fitted. It is clearly a problem from the factory for the 09/10 cars.
 

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Discussion Starter · #68 ·
My car (MY2010) is currently in with Stuart Gold in Croydon to have the bubbling on the tops of the door resolved (under warranty! :clap: ) He managed to get the paint claim through under warranty despite previously getting knocked back by Nissan when I went to the HPC in Tunbridge Wells.

When they removed the offside door mirror he found some bubbling under there too, so that will be repaired at the same time.

Nissan will pay for the door repairs, but not to blow in the adjacent panels, so I am covering that and getting the front bumper painted at the same time to remove some stone chips. (Colour matching is a nightmare on ultimate silver...)

If you have a full Nissan service history then getting a warranty claim covered should be less of an issue. Mine had the first 4 years but after had gone to Litchfields and Kaizer.

I think Nissan are being unreasonable to stipulate that you must have a full Nissan service history in order to process a warranty claim that is clearly the result of a manufacturing defect, and not, say, an untreated stonechip or dent that perforates the paint. If the rust was caused by damage and it had been left untreated, because you hadn't taken the car to a Nissan HPC, then you can understand it. But this is a manufacturing defect. Also, let's be honest, I think Nissan have saved a fortune in gearbox warranty replacements over the years by people taking their cars to companies like Litchfield to get simple solenoid issues fixed rather than the Nissan HPC having to change the entire gearbox under warranty! So a bit of give and take would be nice...

Anyway top marks for Gold Motors for getting the warranty claim through and looking after me!
Nissan paid to have mine painted too. Within 12 months the corrosion has re-appeared.

The proper solution is new doors and paint matched.

Treating and painting over the corrosion is only a temporary fix.

I think we need a few of us to get together to put pressure on Nissan to properly resolve this obvious manufacturer fault.
 

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Discussion Starter · #73 ·
Just an update. Nissan were no help in the end, had the front end and doors resprayed by a local bodyshop. They have done a great job and looks like new again! Shame it's up for sale, best it has looked since I have owned it.

Never buying a Nissan again though, their customer service is awful. Gtr is a premium product from a budget brand so not equipped to support the service what gtr customers expect.
 
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