duka - I have had my wheels refurbished by MH, they are due to try again shortly! Part of a concierge SAGA.
A little background - I had my car collected back in July for it's 1200 mile service, thought this was great service, Aberdeenshire to St Helens. Sadly the RAC decided in their wisdom to sub the job to some cowboys from out west (Aberdeen) who arrive to collect the car with an Isuzu Trooper and a car trailer, I was in South Africa at the time so did not see the vehicle being loaded. Anyway the vehicle arrived back at the end of that week, from the same subcontractor before I got back from S.A. and all 4 wheels had strap damage. In addition the perforated leather on the side bolster of the drivers seat was damaged and there was a minor scratch on the centre console along with grubby hand marks on the steering wheel and door handles. I contacted MH at the beginning of the next week and they placed a claim through Nissan GB. It was agreed that the wheels would be refurbished, they claimed as good as new and that the seat would be replaced, considerable 4 figure sum. They collected the vehicle on the 24th August to do the "repair" work, this time using a different subcontractor, who to be fair seemed OK. Agian I was not present when they loaded the vehicle but my wife assured me that all the wheels had covers placed on them before being strapped.
The vehicle was delivered back to me on the 28th August, again I was not present but this time the delivery driver insisted on pointing out that the vehicle had been damaged when he collected it from MH and did I want the vehicle returned immediately for further repair(he had just driven 400 miles to deliver it). I decided at this point to leave the car at my home address so I could view the damage myself. I checked the damage v the delivery sheet from the contractor, where he had marked that, on collection from MH, all 4 wheels had paint damage/scratches(this had been pointed out to someone at MH, who said of F*** and proceeded to clean/polish the wheels with a cloth, so much for Quality Control. In addition to the wheel damage they (don't know who) managed to scratch the drivers sill and damage the front splitter.
I took some photographs and contacted MH, sent them a copy of the delivery note, they again contacted Nissan who finally approved another claim, I got a new job reference etc. etc. I have not yet had the car repaired, would you ever trust the concierge service again! but am planning to have the work done along with the 6 month service in the next week or two, this time I will drive the vehicle down to MH, agree damage/repair methods and inspect the vehicle post repair.
I am planning in future to have my car serviced etc at Nobles after driving it there myself.
To cap it all last week I received a letter from Tom White at Nissan GB.
"Thank you for your recent enquiry regarding the colour mismatch on your Storm White GT-R. It is my understanding that this issue has been resolved and the vehicle returned to you. If this is not the case, or if you wish to discuss any aspect of the vehicle, or the service which you have received, please do not hesitate to contact me."
I contacted Tom White to enquire about my "colour" problem, which I have not complained about, and he said he had obviously made a mistake in the letter to me and that it should have referred to the wheel, front splitter and sill repair, he thought, as MH had been authorised to do the repairs.
Estimated avoidable repair costs and counting, all due to carelessness, circa 6-7k. With new wheels 10-12k.
I have kept quiet on the above until now, but only think it is fair to inform others of my experiences so theY can decide for themselves whether or not to use the concierge service.
